A. APPENDIX A

Upgrading the Eventide Proxy for AIS and the NexLog DX-Series recorder when upgrading the ASTRO 25 Version.

The NexLog DX-Series license keys to record Motorola ASTRO are tied to the system release version of Motorola ASTRO and will only record that particular version of ASTRO. (e.g. 2022.1). Before an upgrade can begin, the reseller must obtain a new NexLog DX-Series license key for recording the version of Motorola ASTRO that the system will be upgraded with (e.g. 2022.1).

Upgrade license keys can be quoted and ordered by contacting Eventide Communications sales. The upgrade procedure is the same if you are using either a NexLog DX-Series 740 or 840 recorder. Small differences are referenced in this Appendix in italicized text.

When the Motorola ASTRO 25 Version is upgraded, the Eventide Proxy for AIS must also be upgraded. This process is required to maintain Motorola API support and to meet the license requirements from Motorola Solutions and Eventide Communications LLC.

Three phases must be completed:

  • Phase 1 - Backup of configurations.

  • Phase 2 - NexLog DX-Series license upgrade to match the new ASTRO P25 version.

  • Phase 3 - Software deployment and configuration on Windows AIS workstation.

Phase 1: Backup configurations stored in Windows AIS Workstations.

  • Save a copy of existing/working configurations. These configurations store IP information, including database username, password, and the previously-selected Talk Groups used for recording. The location of the AIS configuration file (EventideAisProxy.ini file) is found in

    C:\ProgramData\Eventide.

Note

If the AIS was re-imaged or is a new install, no information will be available. If so, skip phase 1 steps and treat this as a new installation.

Phase 2: NexLog DX-Series license upgrade:

To upgrade the NexLog DX-Series license key:

  1. From the Web Configuration Manager, navigate to System –> License Keys.

  2. Add the license key provided by the Eventide Communications LLC Orders team. If a license was not received, contact your sales representative at loggers@eventidecommunications.com or contact service@eventidecommunications.com

  3. For information about license changes, see Section 7.1.3 “License Keys” of the NexLog DX Users Manual.

Note

Before commencing Phase 2, the license key must have already been applied to the NexLog DX-Series recorder to match the ASTRO P25 release version.

Phase 3: Upgrading the Motorola AIS API:

The Motorola AIS API is version-controlled. API versions must match the released version, otherwise, this violates the Terms of Service and the Terms of Eventide Communications LLC support. The following procedure applies to a Motorola AIS Windows workstation running an upgraded Motorola AIS API version.

To upgrade the Motorola AIS API version:

  1. Sign in to the Windows AIS.

  2. Open Add/Remove Programs or Settings –> Apps and then select Installed Apps (Windows 11).

  3. Locate the Eventide - AIS_Proxy - AIS Proxy service for Eventide NexLog DX-Series recorders.

  4. Select the three dots (…) to the right and then select Uninstall.

  5. Once the un-installation process completes, reboot the AIS Windows workstation.

  6. The Eventide Communications NexLog DX AIS Proxy download file, AIS_Proxy software Eventide_NexLogDX_AisProxy-202X.exe is available from the recorder in the Web Configuration Manager, under Utilities –> Downloads –> AIS Proxy.

  7. Download the software and transfer the file to the AIS Windows workstation using either USB or DVD drive. It is also available from the Eventide Communications partners resources site.

    The Eventide Proxy for AIS is the same for all versions of ASTRO. The installation dialog presents a drop-down menu to select the ASTRO version.

    Note

    The Eventide Proxy for AIS Proxy software is still required to be removed and re-installed in order to select the updated ASTRO version.

  8. Right-select the Eventide_NexLogDX_AisProxy-202X.[xx].exe file.

  9. In the installation dialog that opens, select default the destination folder:

    C:\Program Files (x86)\Eventide\AIS_Proxy.

    Upgrading the Motorola AIS API Version

    Fig. A.1 Upgrading the Motorola AIS API Version

  10. Important: Assuming that the configuration was previously saved (Phase 1) during the installation, in the Eventide AIS Proxy Setup dialog:

    a . From the ASTRO 25 version drop-down menu, select the ASTRO 25 version.

    b . Select the Install button.

    c . Finally, close the dialog but do not yet reboot.

The location of the previously-working saved AIS configuration file (EventideAisProxy.ini file) is

C:\ProgramData\Eventide.

  1. Stop the EventideAIS Service by following these steps:

    a . Type “services.msc” or “services” and then select Services to open the Services console.

    b . Locate the service name (EventideAIS).

    c . Select Stop.

  2. Open the Eventide directory at C:\ProgramData\Eventide.

  3. Delete EventideAisProxy.ini. It should be an empty file.

  4. Copy the backup file saved from the steps in Phase 1.

  5. After restoring the file, reboot the Windows AIS proxy.

The Eventide AIS Service is set to “Automatic” and will resume after the reboot. After the AIS reboots, the AIS proxy with the previously-working configuration will connect to the recorder and should clear any alerts related to communications failures with the AIS. It should also resume recording with no additional configuration changes from the recorder.