3. TROUBLESHOOTINGΒΆ

Symptom: When applying the Eventide AIS Proxy Template, no resources are returned from the AIS. There are several possible causes.

Possible Cause: The NexLog DX-Series recorder is unable to reach the AIS from the CEN.

Resolution Steps:

  1. Check to ensure that the NexLog DX-Series recorder can ping the AIS. If not, the likely cause is a misconfigured firewall between the CEN and RNI.

  2. Check to ensure that the NexLog DX-Series recorder can receive UDP packets from the AIS by using a UDP test tool to send UDP packets from the AIS desktop to the NexLog DX-Series recorder and vice versa. If none are received, the likely cause is a misconfigured firewall between the CEN and RNI.

Other Possible Cause: The Eventide Proxy for AIS does not have the proper ASTRO 25 domain credentials.

Resolution Steps: Check with your Motorola Solutions technical resource to ensure that the username and password used for the Eventide Proxy for AIS is the same username/password that is used to configure an MCC 7500 console on the ASTRO 25 domain.

Symptom: The NexLog DX-Series recorder is receiving data from the AIS, but no audio.

Possible Cause: The AIS is not configured with Radio IDs.

Resolution Steps: Check with the Motorola Solutions technical resource to ensure the AIS is configured with Radio IDs.

Other Possible Cause: The firewall settings for the VPM are incorrectly configured.

Resolution Steps: Ping the VPM NAT IP address from the recorder. If the VPM cannot be reached, check the firewall settings.