7. Deploying the Integration

This section covers the steps to configure and deploy Webex Recording. These steps include:

• Adding the Webex Recording license key to the NexLog DX-Series recorder.

• Enabling Webex Recording.

7.1. Adding the License Key

Once you have received the required Webex Recording license key, add the key to the NexLog DX-Series recorder.

To add the license key to the NexLog DX-Series recorder:

1. Sign in to the NexLog DX-Series recorder’s Web Configuration Manager.

2. In the left navigation pane, select System -> License Keys.

3. Select Add Key.

   

   Fig. 7.1 License Key Information Screen

4. On the New License Key screen, enter the Webex Recording License Key and then select Add.

   

   Fig. 7.2 Adding the Webex Recording License Key

7.2. Enabling Webex Recording

Once you have added Webex Recording license key, enable the integration. Note that a Webex account with admin permissions is required to enable this integration.

To enable Webex Recording:

1. In the left navigation menu of the NexLog DX-Series recorder’s configuration manager, select Recording -> Data Integrations -> Webex Recording -> Edit Integration.

   

   Fig. 7.3 Webex Recording Selected

2. Update the configuration file:

   1. Enter the subdomain of the Webex account next to site_URL.

   2. All phone and meeting recordings will be ingested starting at the default call pointer and meeting pointer times entered.

   3. Adjust the call_pointer or meeting_pointer times if needed. By default, the configuration file is set to record both calls and meetings.

   4. If the Webex account does not include Webex Meetings, disable meeting audio ingestion by changing the record_meetings value under the #Record Webex Meetings parameter from 1 to 0.

   5. If the Webex account does not include Webex Calling, disable call audio ingestion by changing the record_calls value under the #Record Webex Calls parameter from 1 to 0.

3. Select the checkbox next to Integration Enabled and Save.

   

   Fig. 7.4 Enabling Webex Recording

4. The screen redirects to the Data Integrations page with a green dialog confirming that the integration has been modified.

   

   Fig. 7.5 Integration Modified Confirmation Message

5. Review the integration logs by selecting Webex Recording -> Edit Integration -> View Logs. A pop-up dialog appears listing all log activity.

6. Search the logs for “Authenticate Webex at http://login-a.webex.com/verify with user code XXXX”.

   

   Fig. 7.6 Authentication Message In Logs

7. Copy the URL from the logs into a web browser. A page appears originating from Webex that requests the 6-digit user code generated from the logs.

   

   Fig. 7.7 Webex Authentication Page

8. Login to a Webex account with admin permissions.

9. Click Accept to enable permissions for Webex Recording to access data from the Webex account.

Fig. 7.8 Eventide Permissions Request Page