5. Overview¶
Webex Calling is a cloud-based business phone system from Cisco Systems. It provides organizations with a unified communications solution that enables voice calling, video calling, messaging, and meetings through the cloud. Webex Calling is designed to replace traditional on-premises PBX (Private Branch Exchange) systems with a modern, scalable, and flexible solution.
For authorized administrators with access to MediaWorks DX, recorded calls and meetings and their associated metadata, are ingested on the customer’s specific Eventide Communications product platform. Ingested audio becomes available as soon as Webex Calling and Webex Meetings make the recordings available to the recorder, typically within one to three minutes.
The following Webex Calling metadata is ingested and stored on NexLog DX-Series recorders for search, analysis, and export:
Call direction (inbound/outbound)
Inbound phone number
Outbound phone number
Webex Recording ID
Meetings Participants
5.1. Retention Policy¶
Calls and meetings must be recorded in the cloud for the NexLog DX-Series recorder to ingest audio from Webex Calling. Cloud retention is managed by the Webex account’s settings, and recordings must remain available after the integration is enabled to be successfully ingested. Refer to the Cisco Webex Retention Policy to ensure recordings are accessible before they expire. Once ingested, audio is subject to the recorder’s retention settings, which have no limit configured by default.
To edit the retention settings of your NexLog DX-Series recorder:
Open the configuration manager and click .