8. Viewing Ingested Audio Recordings in MediaWorks DX

After the integration has been enabled, verify that audio from Webex calls and meetings are being successfully ingested by searching for ingested audio recordings in MediaWorks DX.

Webex Recording uses the meeting and calling pointers as starting points for ingesting audio and starts ingestion immediately once it is configured. Recorded calls and meetings, together with their associated metadata, become available in MediaWorks DX once Webex Calling and Webex Meetings make the recordings available to the recorder, typically within one to three minutes. If the integration is ingesting a high volume of Webex recordings , recent call and meeting audio may take longer to appear in MediaWorks DX.

To locate ingested audio from calls and meetings in MediaWorks DX:

  1. In the Search panel at the top left of the UI, select a date from the calendar or click the Browse tab to see a list of dates.

  2. Locate the channel names that begin with Webex.

    • The channel name of ingested call recordings is listed as Webex – Username

    • The channel name of ingested meeting audio is listed as Webex Meeting – Participant

  3. Select a recording to listen to ingested audio from Webex.

    Imported Webex Calling and Meetings Metadata in MediaWorks DX

    Fig. 8.1 Imported Webex Calling and Meetings Metadata in MediaWorks DX

Imported metadata from calls includes:

  • Webex username (as displayed in Channel Name)

  • Caller Id: Inbound phone number

  • DTMF: Outbound phone number

  • Call direction code: Inbound/Outbounds

  • Call duration

  • Call Start Time and End Time

  • Webex Recording Id

Imported metadata from meetings includes:

  • Meeting host (seen in channel name)

  • Meeting duration

  • Meeting Start Time and End Time

  • Webex Recoding Id

  • Meeting participants