6. Overview

Speech Factor AI Transcriptions is an optional AI-based transcription product from Eventide Communications that enables a NexLog DX-Series recorder to be configured for Speech Factor AI Transcriptions. This feature, when enabled, offers the ability to transcribe calls as they record, including the ability to record multiple participants during a call. If recordings are separated, AI Transcriptions generates a transcription with each speaker listed individually, providing the ability to generate analytics across all lines.

Speech Factor AI Transcriptions includes the following features:

• Background Transcriptions

• Manual Transcriptions

• ‘Boost’ Transcriptions

Speech Factor AI Transcriptions can be enabled and configured either to run automatically in the background or can be configured manually. You can transcribe specified channels either in real-time (Background Transcriptions Mode) or can select an individual recording for transcription (Manual Transcriptions Mode) to provide quick and accurate transcriptions of calls and events.

The ‘Boost’ transcription feature provides ways to correct words or multi-word phrases that AI may mis-transcribe.

Note

Cloud-hosted “Background Transcriptions Mode” recording is sold on an annual basis and is licensed per resource/channel to transcribe.