8. Searching for Transcriptions

You can search for and view your transcriptions in MediaWorks DX using the Transcription Tab search function. Transcription Tab search is a robust search filter option that gives you the ability to find keywords directly from call transcriptions.

To search for transcriptions:

1. Sign in to MediaWorks DX with your credentials.

2. Select the Search icon.

   

   Fig. 8.1 Select Search Icon

   The AI Transcriptions Search Tab dialog appears.

   

   Fig. 8.2 Transcription Tab

3. In the Transcription tab Search window, type a search term in the search field and then select Go. All available transcription records that contain your search term will be listed in the Transcription tab Search window.

4. Select a target call from the results to listen to it.

5. To view the transcription, hover your mouse at the bottom of the timeline over the thin grey bar. The transcription text now becomes visible.

6. To confirm the accuracy of transcription results, listen to the call audio by selecting a call listed in the Transcription Tab Search window. Each call is shown with a green right-pointing arrow.

   

   Fig. 8.3 Transcription Tab Search

You can view Transcriptions in recordings by hovering your mouse towards the bottom of the timeline, on its grey section, and also within the recording’s call properties.