1. Introduction

1.1. Welcome

Thank You and congratulations on your purchase of an Eventide® NexLog Express Recorder.

Eventide invented the digital communications recorder in 1989. With thousands of communications recorders in service in such diverse applications as corporate call centers, NORAD, nuclear submarines, NASA, maximum security prisons, air traffic control, and 911 call centers throughout the world, Eventide continues its tradition of combining unmatched ease-of-use with mission-critical reliability.

This manual will help you maximize the use of your purchase. It includes:

  • A quick-start bench test, for those who want to quickly familiarize themselves with some basic operations

  • Guidance on installing your recorder

  • Step-by-step instructions on how to set up and operate your recorder

  • Descriptions of all of the controls and menu items on the System Console user interface

To help us reach you with information on updates and upcoming new features, please send us your warranty card. Eventide does not provide your information to marketers or any other outside organizations.

1.1.1. Intended Use

The NexLog EXP recorder is the ideal solution for capturing and storing telephone, radio, or intercom audio and available metadata for organizations that need 8 or fewer audio inputs recorded. The recorder is ideally suited for local Police, Fire, Education, Hospitals and Manufacturing facilities with critical recording requirements. Document is intended for trained Eventide Partners and their end users.

1.2. Customer Support Information

Eventide is committed to your satisfaction. If, after using this manual, you still have questions about the operation of your recorder, contact the Eventide Service department at service@eventidecommunications.com or call (201) 641-1200.

The Eventide website has additional information that may be helpful. Go to www.eventidecommunications.com.

1.2.1. Identifying NexLog Express Model and Version

You may need to identify the software version and serial number for the following products/components:

|MW| Login Screen (with arrow pointing to Setup Gear)

Fig. 1.1 MediaWorks EXP Login Screen (with arrow pointing to Setup Gear)

  • Click the Configuration Manager gear icon in the bottom right corner.

  • Log into the recorder here. Note that the default logon credentials for the recorder (before they are changed by the administrator) are User Name: Eventide Password: <serial number>. The Serial number of the recorder can be found on a sticker on the recorder.

  • The system’s Serial Number and current Firmware Version should be displayed.

Configuration Manager Home Screen (with Serial and Firmware circled)

Fig. 1.2 Configuration Manager Home Screen (with Serial and Firmware circled)

  • MediaWorks EXP: On the Help menu, select About to display the version information.

|MW| About Pop Up

Fig. 1.3 MediaWorks EXP About Pop Up