Eventide Communications NexLog API Manual

NexLog Application Programing Interfaces

NexLog Recorders support several methods of accessing media and metadata via a variety of programmable APIs, including HTTP, Metadata Feeds, ODBC, SNMP, CAD, and SOAP. Use of Eventide APIs may be subject to purchase of add-on licenses per NexLog recorder, please contact service@eventidecommunications.com to discuss your needs.

• 1. Accessing Media via HTTP(S)
  • 1.1. URL Parameters - General
  • 1.2. URL parameters - RTP specific
  • 1.3. URL Examples
• 2. Associating Metadata via NexLog Metadata Feeds
  • 2.1. Metadata Feeds
  • 2.2. Metadata Commands
  • 2.3. Metadata Notes
• 3. Open Database Connectivity (ODBC)
  • 3.1. Overview
  • 3.2. Installing the ODBC Driver
  • 3.3. Adding a User with Database Access Permissions
  • 3.4. Establishing an ODBC Database Connection
  • 3.5. Setting up a Connection using Microsoft Excel
• 4. Accessing Eventide NexLog via SOAP
  • 4.1. Overview
  • 4.2. Setting up Visual Studio 2012
  • 4.3. Source Files
  • 4.4. Expectations
  • 4.5. Cookie Handling
  • 4.6. Logging In
  • 4.7. Retrieving Channel Names
  • 4.8. Retrieving Call Data
  • 4.9. Applying Metadata
  • 4.10. Call Breaks
  • 4.11. Channel Recording Control
  • 4.12. Squashing a Channel
  • 4.13. Supporting Information
• 5. Interfacing to NexLog’s REST API
  • 5.1. Authentication
  • 5.2. Retrieving Recording Data
  • 5.3. Retrieving Data Based on Custom Fields
  • 5.4. Associating Metadata to a Record
  • 5.5. Adding Annotations to a Record
  • 5.6. Example Bash Script
• 6. NexLog Generic CAD API
  • 6.1. Overview
  • 6.2. Initial Setup
  • 6.3. Transport Mechanism
  • 6.4. Verification of Data Received
  • 6.5. API Command Data Format
  • 6.6. Physical Channel Commands
  • 6.7. Non-Physical Channel Commands
  • 6.8. Text Call Commands
  • 6.9. Agent Login/Workstation Tagging Commands
• 7. Reporting Problems