8. Reporting Problems

It is the policy of Eventide Communications to work directly with dealers. To process service/support requests, your dealer must report problems to Eventide Communications with the following information:

• Serial number(s) of the affected recorder(s).

• Software versions for the recorder(s).

• Severity of the issue, including a detailed description.

• Contact information (phone and email) for the dealer and on-site technician.

To contact Eventide Communications customer service for support:

• E-Mail: service@eventidecommunications.com

• Phone: 1-201-641-1200, (Dial 6, then 2) between the hours of 7:00 A.M. and 7:00 P.M. EST Monday