13. More about MediaWorks DX™¶

13.1. Columns¶

Any data displayed in tabular format, particularly lists of recordings available in the Browse, Search, Incident, and Channel tabs, can be sorted in ascending or descending order, if applicable, by clicking on the header for that column. An indicator arrow will appear in that column indicating the sort direction. To change the sort direction, click on the column header again.

You can also sort columns by a secondary sort by shift + clicking a second column. For example, you may want to sort by channel name and then by start time; you would click Channel Name first, then hold down the shift key and click the Start Time (Local) columns. You can change the secondary sort by again shift + clicking, or you can cancel the secondary sort by clicking on any column, which will then be the only sort criteria.

Columns can also be re-arranged. To move a column to a new position, click on the column header, hold down the mouse, drag the column header to a new position, then release the mouse. The column will then re-position itself.

You can set the default columns for each tab selecting View → Column Defaults in the top menu bar.

Fig. 13.1 Column Drop-Down List¶

The presentation of recordings in the Browse, Search, and Incident tabs can be further customized. Right-clicking on any area in the column headers displays a drop-down menu of possible column names. To add a new column, check the box of the associated column name. To remove an existing column, uncheck the box associated with that column name.

13.2. Calltype¶

Calltype is a feature that automatically tags records with an image representing the kind of recording it is. By default, recordings made on Analog Recording cards will be tagged with Audio, T1/E1 with Phone, screen capture with Screen. The default calltype for VoIP is dependent on the VoIP template used. Default calltypes can also be set on per resource or channel name in Resource Groups. See the NexLog DX-Series User Manual for more information.

In MediaWorks DX™, these icons will appear in the timeline if Show Calltype in Timeline is checked in the View menu. You can see the calltype column by making the column visible as you would any custom field by right-clicking in the call grid header and selecting calltype from the list.

Fig. 13.2 Calltype in Timeline¶

Audio recordings can also have a different waveform color for each calltype.

Default calltypes icons and a corresponding waveform color can be set at Recording → Custom Fields → Calltype in Configuration Manager.

See the section about Calltype in the NexLog DX-Series User Manual for more information.

The Menu bar is located at the top of the MediaWorks DX™ window. Several menu selections have shortcut keys associated with them and are displayed to the right of the menu selection. Also, if a menu selection includes an associated shortcut key, the shortcut key is shown parenthetically in the following descriptions.

The Menu bar includes the following menu items: File, Edit, Tools, Playback, View, and Help.

Fig. 13.3 File Menu¶

Selecting File from the Menu Bar provides the following menu items:

13.3.1.1. New Tab¶

The New Tab menu item opens a new tab in the active top-level window. Choose a tab name from the list that appears. The list includes:

Browse (ctrl + b)
Search (ctrl + t)
Incident (ctrl + i)
Channels (ctrl + l)
Evaluations (ctrl + g)
Scheduled Evaluations

13.3.1.2. Open Incident¶

Keyboard Shortcut: ctrl + o

The Open Incident… menu item opens an existing remote incident in a new tab.

13.3.1.3. Close Tab¶

Keyboard Shortcut: ctrl + w

This menu item closes the active tab. You cannot close the last tab.

13.3.1.4. Save Incident¶

Keyboard Shortcut: ctrl + s

The Save Incident menu item saves the active incident. If an Incident tab is not active, this option is not available.

13.3.1.5. Save Incident As¶

Keyboard Shortcut: ctrl + alt + s

This menu item saves a copy of the active incident by prompting for a new incident name. If an Incident tab is not active, this option is not available.

13.3.1.6. Logout¶

Keyboard Shortcut: ctrl + q

Selecting the Logout menu item logs the user out of the NexLog recorder, and will go back to the initial splash screen with a login prompt. There is an “Are you sure” prompt.

Fig. 13.4 Edit Menu¶

Selecting Edit from the Menu Bar provides the following menu items:

13.3.2.1. Select All¶

Keyboard Shortcut: ctrl + a

The Select All menu item selects all recordings in the active tab.

13.3.2.2. Remove From Incident¶

Keyboard Shortcut: ctrl + d

Selecting the Remove From Incident menu item removes the selected recordings on the active Incident tab. If an Incident tab is not active, this option is not available.

13.3.2.3. Incident Properties¶

Keyboard Shortcut: ctrl + j

The Incident Properties menu item invokes the Incident Properties dialog box on the active Incident tab. If an Incident tab is not active, this option is not available.

13.3.2.4. New Incident from Selected Records¶

Keyboard Shortcut: ctrl + shift + i

This menu item creates a new Incident tab in the active window containing all the selected recordings. If a list of recordings is not available in the active tab, this option is not available.

13.3.2.5. Set Loop Start to Current Time¶

Keyboard Shortcut: ctrl + [

This selection sets the “loop start” point to the value of the current playback time. This is only available on those tabs that can play audio from a recording.

13.3.2.6. Set Loop End to Current Time¶

Keyboard Shortcut: ctrl + ]

This selection sets the “loop end” point to the value of the current playback time. This is only available on those tabs that can play audio from a recording.

13.3.2.7. Set Export Start to Current Time¶

Keyboard Shortcut: ctrl + shift + [

This selection sets the “export start” point to the value of the current playback time. This is only available on those tabs that can play audio from a recording.

13.3.2.8. Set Export End to Current Time¶

Keyboard Shortcut: ctrl + shift + ]

This selection sets the “export end” point to the value of the current playback time. This is only available on those tabs that can play audio from a recording.

Fig. 13.5 Tools Menu¶

Selecting Tools from the Menu Bar provides the following menu items:

13.3.3.1. Export¶

Keyboard Shortcut: ctrl + alt + e

This menu item opens the Export Media dialog box for the current list of recordings. See Section 6: Exporting Recording Data from an Incident for additional information.

13.3.3.2. Export Using Preset¶

This menu item opens the Export Media dialog box for the current list of recordings with the preset’s settings selected. See Section 6: Exporting Recording Data from an Incident for additional information.

13.3.3.3. Export Multiple Incidents¶

Keyboard Shortcut: ctrl + alt + e

This menu item opens the Export Multiple Incidents dialog box, including a scrolling list of selectable incidents on the recorder and options for exporting more than one of them at a time. See Section 6: Exporting Recording Data from an Incident for additional information.

13.3.3.4. Print/Export Records¶

This menu item opens the Print/Export Options dialog box, including a choice of format for the export (xlsx, pdf, csv), which columns and what audit information to include. This only exports record metadata and not the audio.

This menu item opens the Search Filters window. See Section 2.4: Saved Search Filters for additional information.

13.3.3.6. Edit Resource Groups…¶

This menu item opens the Edit Resource Groups window. See Section 9: Resource Search Groups for additional information.

13.3.3.7. Edit Date Formats¶

This menu item opens the Date Format Options window. This window allows you to customize the way dates and time are formatted throughout MediaWorks DX™. We recommend leaving out the day, month year from the Instant Recall Date Format because Instant Recall will always be displaying calls from the very recent past.

Fig. 13.6 Date Format Options¶

The default global date time format is: YYYY-MM-DD HH:mm:ss Z

YYYY: Four digit year
MM: Two digit month
DD: Two digit day
HH: Hours (24 hour clock)
mm: Minutes
ss: Seconds
SSS: Milliseconds
Z: offset from GMT time

The hyphens and colons in between the variable names are shown as is.

The Load Defaults button will restore the settings to the default. The examples show how other variable names can be used to get other results. If you have more complex date needs, contact Eventide support for additional information.

13.3.3.8. Edit Default Permissions¶

This menu item opens the Edit Default Permissions dialog box so that you can change the default permissions and call protection settings for Incidents and Annotations.

Fig. 13.7 Default Permissions¶

The Incident setting “Protect Calls on Save” option in Incident Properties controls whether or not calls added to an incident after the initial save will be protected when the incident is saved. This defaults to On when “Protect calls” is selected here, and Off when “Do not protect calls” is selected here.

13.3.3.9. Resource Gain Defaults¶

Opens the Resource Gain Defaults window. See Section 3.4: The Timeline View for additional information about Resource Gain Defaults.

13.3.3.10. Upload User Content¶

See Section 12: User Content Uploads for additional information.

13.3.3.11. Change Password¶

Opens the Change Password window. Allows the user to change their password.

Fig. 13.8 Playback Menu¶

Selecting Playback from the Menu Bar provides the following menu items:

13.3.4.1. Toggle Playback¶

Keyboard Shortcut: space

Checking the Toggle Playback box starts or stops playback. Starting or stopping playback in this way applies to either playback mode and applies to any tab. The space bar on the keyboard can also toggle playback on/off.

13.3.4.2. Start Sequential Playback¶

Keyboard Shortcut: ↵enter

The Start Sequential Playback menu item starts sequential playback at the selected recording. If there is no selection, the first recording in the list will begin playing.

13.3.4.3. Start Mixed Playback¶

Keyboard Shortcut: shift + ↵enter

The Start Mixed Playback menu item starts mixed playback at the selected recording. If there is no selection, the first recording in the list will begin playing.

13.3.4.4. Next Record¶

Keyboard Shortcut: shift + →

In sequential mode, Next Record skips to the next recording as listed in the record view. In mixed mode, Next Record skips to the start of the next recording in time order.

13.3.4.5. Previous Record¶

Keyboard Shortcut: shift + ←

In sequential mode, Previous Record skips to the previous recording as listed in the recording view, or skips to the beginning of the current recording, depending on the time that the current recording has been playing. If the current recording has been playing for less than 3 seconds, it will skip to the previous recording. If the current recording has been playing for more than 3 seconds, it will skip to the beginning of the currently playing recording.

In mixed mode, Previous Record skips to the start of the previous recording.

13.3.4.6. Skip Forward¶

Keyboard Shortcut: →

The Skip Forward menu item scrubs forward by a user-defined number of seconds (default is 10). In sequential mode, scrubbing remains within the bounds of the currently playing recording.

13.3.4.7. Skip Back¶

Keyboard Shortcut: ←

The Skip Back menu item scrubs backward by a user-defined number of seconds (default is 10). In sequential mode, scrubbing remains within the bounds of the currently playing recording.

13.3.4.8. Loop Playback¶

Checking the Loop Playback box loops playback between user-defined start and end looping points. In Sequential mode, if no user-defined start and end looping points have been set, the entire recording will be looped. If start and end points have been set within the recording, checking Loop Playback will initiate loopback between these two points.

In Mixed mode, if no user-defined start and end looping points have been set, the entire set of recordings will be looped. If start and end points have been set within the set of recordings, checking Loop Playback will initiate loopback between these two points.

13.3.4.9. Skip Inactive Periods¶

Checking the Skip Inactive Periods box causes MediaWorks DX™ to skip inactive periods between recordings when playing in Mixed mode. In Mixed mode, MediaWorks DX™ always proceeds in time order and there may large gaps of silence separating recordings. By default, MediaWorks DX™ will skip over any gaps and begin playing the next recording. Disabling this option will force MediaWorks DX™ to play the inactive periods in real time.

13.3.4.10. AutoPlay After Cursor Move¶

On by default, this option controls whether scrubbing a paused call will automatically start playing. If you want to move the playback position in the timeline while paused without having playback resume, turn this off.

13.3.4.11. Time Marker Options¶

Fig. 13.9 Time Marker Options¶

This setting allows you to have MediaWorks DX™ beep or announce the time when specific events happen during playback. You can choose to have the time announced in local time, or in UTC. The beep or time can be heard at the start and/or, end of each call set, or every X number of seconds, or at the start or end of each call. By default it will only say the time when annotations that have “Speak Talking Time” configured are played back.

13.3.4.12. Single Play¶

Checking the Single Play box stops playback in sequential mode after the data finishes playing for a recording. If disabled, playback continues to play each recording, as listed in the record view, until the end of the list is reached.

Fig. 13.10 View Menu¶

Selecting View from the Menu Bar provides the following menu items:

13.3.5.1. Theme¶

Theme gives you the option between the standard Light mode and Dark Mode.

Fig. 13.11 Dark Mode¶

13.3.5.2. Multimedia Display Options¶

Multimedia recordings can be played back in the same way as Audio calls, but there are additional options that relate to specifically to screens. These options are configured via the Multimedia Display Options window, which is described in detail in Section 3.6: Playing Screen Recordings.

13.3.5.3. Enable Geo-Display¶

On a system with a Geolocation add-on license and location metadata, when enabled this will open the Geo-Display popover window featuring a map and pin marks for call records that are tagged with location data. For more details, see Section 8: Geolocation Features.

13.3.5.4. Show Connections Icon¶

Fig. 13.12 Connections Icon¶

Checking the Show Connections Icon will display Connection Icon for fast access to the Connection Information window.

13.3.5.5. Show Alarms Icon¶

When Show Alarms Icon is selected, the alarm icon (a triangle surrounding an exclamation mark) at the right side of the menu bar will display. When the icon is grey, there are no active alarms.

Fig. 13.13 Alarm Icon (Nothing Active)¶

When the icon is red, there are unacknowledged active alarms.

Fig. 13.14 Alarm Icon (Unacknowledged Alarm Active)¶

When the icon is yellow, there are active alarms, but they are all acknowledged.

Fig. 13.15 Alarm Icon (Alarms Active But Acknowledged)¶

In any case, if you click on the icon, it will open the Active Alarms page of Configuration Manager.

13.3.5.6. Show Reports Icon¶

Checking the Show Reports Icon will display Reports Icon for fast access to the View Reports window.

Fig. 13.16 Reports Icon¶

13.3.5.7. Show Clear Filters Icon¶

Checking the Show Clear Filters Icon will display the Clear Filters Icon for fast access to the Clear Search Filters option. This is useful if you make heavy use of the Search Filters feature.

Fig. 13.17 Clear Filters Icon¶

13.3.5.8. Connection Information¶

This will open the Connection Information pop up window. See above in Section 10.1: Connection Information.

13.3.5.9. Alarms¶

This will open the Alarms page of Configuration Manager in a pop up window.

13.3.5.10. Reports¶

This will open the Completed Reports page of Configuration Manager in a pop up window.

13.3.5.11. Archives¶

This will open the Archives page of Configuration Manager in a pop up window.

13.3.5.12. Play Audible Alarm¶

This will enable sound for active alarms. When an alarm is triggered on the recorder, the alarm sound will play as 4 beeps, pause 15 seconds and repeat, until you go to Active Alarms page and acknowledge the alarm.

13.3.5.13. Show Export Markers¶

Checking the Show Export Markers box will display boundary markers for Mixed Mode Exporting. These red markers default to the start and end of any browse or searched results, and when set within results will grey out the area that is not inside the boundaries.

13.3.5.14. Show Loop Markers¶

Checking the Show Loop Markers box will display the current loop points as blue markers in the timeline header.

13.3.5.15. Show Calltype in Timeline¶

This will show Calltype icons in the timeline. See Section 13.2: Calltype for more information.

13.3.5.16. Show Tab Search¶

This will open the Tab Search pop up. See Section 2.6: Tab Search for more information.

13.3.5.17. Follow Playback¶

Checking the Follow Playback box will cause the playback indicator to remain centered in the timeline as the recording is playing.

13.3.5.18. Show Playing Record¶

This option will bring the currently playing record into view on the Call Grid. By default, the playing record will stay in view, but if you use the scroll bar, this is overridden. Using this option will bring the playing record into view and resume following it.

13.3.5.19. Column Defaults¶

Column Defaults will open a window to set the default columns for the call grid. Use the left & right arrows to move fields into or out of the list, and the up and down ones to reorder them.

13.3.5.20. Save Current Columns Layout as Default¶

An alternative to Column Defaults is to set up your preferred columns in the current tab and use this menu item to save them as the user default. This method has the added benefit of saving the current column widths as well.

13.3.5.21. Warn On Exit¶

With Warn On Exit checked, MediaWorks DX™ will prompt for confirmation if you try to close the window or navigate to a different web page.

Selecting Help from the Menu Bar provides the following menu items:

Fig. 13.18 Help Menu¶

13.3.6.1. User Manual¶

Selecting User Manual from the Help menu will open a link to this user manual as a PDF file.

13.3.6.2. About…¶

Selecting About from the Help menu provides information about this release of MediaWorks DX™.

Fig. 13.19 About Pop Up¶