5. Updating Recordings¶
Once recordings have been collected into incidents, there are a number of ways to examine their properties. Examine detailed properties for any recording by right-clicking a recording and selecting Properties from the menu. The Properties dialog box will appear, allowing you to add information such as notes and to access the audit history of the recording.
Any notes modified in this dialog box are saved back to the recorder on which it originated. Similarly, changing the Protected status of a recording updates the recording’s status on the source recorder.
5.1. Call Properties¶
The Call Properties screen lists the attributes of the selected call recording and includes the following default tabs:
Properties: provides information about the call properties.
All: allows you to add information about the call to default or custom metadata fields.
History: Provides a history of the call.
5.1.1. Properties¶
The Properties tab provides detailed information about the recording’s location, time, and phone.
Checking the Protected box in the Attributes section will prevent the recording from being deleted by the configured retention settings.
You may add information about the recording in the Notes box. You can also add custom fields at Recording → Custom Fields in Configuration Manager. Custom text fields with a Text Display Type of Standard, Long, or XML will appear here in the properties tab.
Fig. 5.1 Call Properties - Property Tab¶
5.1.2. All¶
The All tab includes the custom fields specific to your recorder that contain additional information about the recording. From this screen, you may edit any of the custom field information.
Fig. 5.2 Call Properties - All Tab¶
5.1.3. History¶
The History tab provides an audit history of each time this recording has been accessed, including the related user information.
Fig. 5.3 Call Properties - History Tab¶
5.1.4. Map¶
The Map tab offers information about location, address, and Geo-Fence data providing critical feedback on a call’s origins.
To toggle map legend, click the map icon
Fig. 5.4 Toggle Legend On¶
Fig. 5.5 Toggle Legend On¶
New in version 2024.1.
Selected call events show a 2 mile radius of the surrounding areas on the call property map.
Fig. 5.6 call property map view¶
5.1.5. Edit Call Properties¶
MediaWorks DX offers the ability to configure, edit, and add new Call Property tabs in order to give quick access to a user’s data and feedback.
- Configure Call Properties
To configure your Call Properties, highlight a track and select “Edit Call Properties” under Menu Bar -> “Tools”
Fig. 5.7 Call Properties Configure¶
When you select the settings icon in the top right corner, you’ll be able to Customize your Properties tabs to add and organize detailed information that your user needs as well as add additional header sections and adjust layout between single columns, double columns, or annotation sections.
- Add Additional Call Properties
To add more tabs to your Call Properties, select “Edit Call Properties” in the Menu Bar, and select the “+” in the top right corner. This will give you the ability to add new tabs, create multiple headers within each tab, and apply new fields within each of those sections.
Fig. 5.8 Call Properties New Tab¶
Call Properties Embedded View
New in version 2023.1.
Call Properties can be viewed on its own window, or now has the added options of embedding into the callgrid.
Fig. 5.9 Embedded View¶
The second embedded view can be toggled by double-clicking the divider between the call grid and the timeline:
Fig. 5.10 Embedded View Option 2¶
5.2. Editing Call Notes in the Call Grid¶
If you make the Note column visible, you can edit call notes directly in the call grid by double clicking on the field associated with a call. If you want to edit the note for the next call, hit enter to finish this note and move to the next. Once you have a note entered in one or more calls in a given search or incident, you can also reuse previous notes by clicking on a call then opening an autocomplete menu that will list the notes from other calls in this view, as seen below.
Fig. 5.11 Note Autocomplete Menu¶
5.3. Annotating Calls¶
Annotation allows you to make notes in a recording at the precise time in the recording that is of interest. For example, you can mark where someone on the line starts yelling, or when a sound in the background caught your attention. Annotations are visible on the timeline as a little yellow pin marker, and if you hover your mouse over them, the text will pop up, in this case “A comment about this moment in time.”:
Fig. 5.12 Text Annotation in the Timeline¶
Annotations are paired to the call, so the pin will be visible in any search, browse or incident that includes it. To add an annotation, right-click on the call and select Add Text Annotation. This will open the Annotation editor, with the Date set to the time of where you initially clicked.
Fig. 5.13 Editing an Annotation¶
You can adjust the time alignment by configuring the date in this window; if you want the annotation to precisely align with the start or end of the call, you can use the left (start) and right (end) arrows around the date to set it to the start or the end.
When looking at the properties of a call record that has been annotated, a list of these annotations will appear at the bottom of the properties window.
Fig. 5.14 Properties showing Annotations¶
5.3.1. Audio Annotations¶
Annotations can also include audio, if you have a microphone attached to your computer and are using Firefox, Chrome, or Edge (Chromium). Internet Explorer does not support the necessary web technologies for this feature to work.
For privacy reasons, using a microphone with MediaWorks DX requires that you grant explicit permission to the web browser to use the microphone; this is handled by the browser. It also requires HTTPS.
Fig. 5.15 Audio Annotation Microphone Permission Prompt in Firefox¶
Fig. 5.16 Audio Annotation Microphone HTTPS Prompt¶
Audio Annotations can include text like a regular Annotation, but by using a microphone you can provide commentary on any call, at any point in the call. Right click on the call in the timeline at the point you wish to annotate, grant permission to the microphone (once per session) and then click the button with the red dot in a circle to start recording.
Once you are recording, the timer on the side will count up to the maximum of 60 seconds of recording time. Click the same button again to stop recording. You can then playback the recording by pressing the play icon (triangle) in the audio widget that appeared after clicking stop.
You can delete the recording by pressing the red X circle button and you can save by clicking OK. Playback the call and you will hear the audio annotation, surrounded by a beep at start and end, at the point in the call you placed it.
Audio Annotations are played back by default but can be turned off in the Playback menu.
Fig. 5.17 Audio Annotation Error: No Microphone¶