7.3.8. Data Integrations

Data Integrations page provides functionality that integrates with and accept data from third party systems and enable special handling of some data within the recorder. For example, a generic ANI/ALI integration could be configured to receive information over serial or IP, parse it based on user specified rules and apply it to ongoing calls.

This page shows a list of the available Data Integrations, with information on which are licensed and which are enabled. You can restrict the list to just the licensed integrations with the Hide unlicensed integrations checkbox.

Data Integrations Page

Fig. 7.37 Data Integrations Page

To configure or enable an Integration, select a licensed Data Integration from the list and click Edit Integration. This will open a page with:

  • Script Version: This will show the System version and the Current version of the integration script. If an integration has been configured, it is not updated when an upgrade happens, to prevent it from breaking. To bring it up-to-date, copy the Configuration file to a text editor (for reference), disable the integration, save, edit again and reconfigure based on the new configuration file.

  • Configuration File: This contains all variables that need to be set for the integration to work.

  • Integration Enabled: This checkbox turns on or off this Integration.

Some integrations also offer these options:

  • View Processing Logs: See how the Integration has processed the input.

  • View Input Logs: See the input from the CAD system.

  • Replay Timestamp: Copy the timestamp from the input log and enter it here to have it replay based on the current configuration setting. This allows for iterative development of the integration.