7.5.5. User Groups

The User Groups Setup page allows User Groups to be managed and configured.

User Groups are a way to organize permissions and resources so that they can easily be granted to multiple users.

When a user is added to a group they receive the recorder permissions for the group. If they are removed from the group, they lose those permissions.

For example, you could create a Group called “Dispatchers” and give that group permission only to instant recall calls and view alerts, and then add the user accounts for all your dispatchers to that group.

The main User Groups page displays a table showing all the user groups configured on the system, one per row. Each group entry displays the Group Name, and the Members of the group. If there are many members in the group, only the first few will be displayed here, and you must navigate to the ‘Edit Group’ page for the group to view the full set. Under the User Groups table are a set of action buttons. Except for the ‘Add Group’ button, all actions require you to first select the group you wish to perform the action on from the User Group table by clicking on it in the table.

Fig. 7.61 User Groups

The default User Groups are:

• Admin

  Administrator group. Has all permissions by default. This group cannot be deleted.

• Archivers

  Group has permissions related to archiving, but not configuring archiving.

• Group Evaluators

  Can evaluate all users in a Agent Group, if the Group Evaluator is also configured as Group Leader

• Instant Recall

  Can login and use instant recall feature of MediaWorks DX™ only.

• Maintainers

  Can configure the recorder and archive recordings but not use client software to search or playback recordings.

• Monitors

  Can use the channels tab of MediaWorks DX™ and the Front Panel to live monitor incoming calls as they happen.

• Report Editors

  Can edit Enhanced Reports.

• Researchers

  Can use MediaWorks DX™ to find, play and export recordings and make incidents.

• SuperEvaluators

  Can evaluate any call. (See more info in the Quality Factor Manual)

• Systems

  This user only has permissions to login on behalf of Centralized Archiving, NexLog Access Bridge and Screen Agent clients.

‘Add Group’ and ‘Edit Group’ both navigate to the same page where group membership can be viewed and modified. ‘Edit Group’ provides access to the options for an existing group, while ‘Add Group’ creates a new group and provided access. In addition to a Group Name, this page allows you to modify which users are a member of the group. To accomplish this task, choose a user from the drop down list of all users. Once chosen the user will appear below the dropdown list as being a member of this group. You can remove a user by simply clicking the ‘remove’ link next to the user name. You can also control a user’s group memberships via the check boxes on the Security: Users page. No changes will take effect on this page until the ‘Save button’ is clicked.

‘Delete Group’ will prompt for conformation and then delete the currently selected user group from the system. Users that are members of that group will not be deleted, but they will no longer possess any permissions they were inheriting through their group membership.

The ‘Permissions’ button is a shortcut which navigates to the Security: Permissions: Edit Permissions page showing the permissions for the currently selected User Group. Members of a user group always have these permissions. The rest of the user group options are “defaults”, which means that they are set when a user joins the group, but can be overridden to customize a specific user’s resources, search groups or access.

Fig. 7.62 User Group Edit

Defaults

User Session Inactivity Time Out, User Permission Groups and

Search Filter Groups can be set as a default here. Default in this context means that a new user made as a part of this group will get these settings by default, but they can be customized/overridden per user at any time without affecting their group membership. For example, you may want a user to be a researcher, but with fewer resource permissions; you can add them to this group and then customize that user’s Resource Permissions on the User Edit page.

New in version 2021.1.

Restricted Incident Group

If multiple groups of users will be accessing a single system for playback, you can create an Incident Restricted Group by enabling this option. A user can only be a member of a one restricted group. When a user is a member of an incident restricted group, any incidents they create in MediaWorks DX™, will only be accessible by other members of the same group. This option will not have an affect on an Admin user; they will be able to access all incidents on a system.

NAB Access

If this system is configured with any NexLog Access Bridges, each NAB will be listed here by IP and Serial Number. By default, user groups will have access to all configured NABs. You can uncheck these boxes to block a user from connecting to any given NAB. This will remove permission to access the source recorder and being a member of another group with access to that recorder will not override the block.