7.6.4. Logging

In addition to the alert history, the Eventide NexLog recorder maintains some internal logs which are only useful to Eventide Technicians. For service reasons, an Eventide Technician may request the logs from your recorder. This page provides two buttons.

The first button ‘Enable/Disable Verbose Logging’ turns on and off verbose logging. When verbose logging is enabled, the size of the rolling log file is increased and certain log events that are not otherwise logged become logged. It is important to only run your recorder with Verbose Logging enabled at the request of Eventide or your Eventide Dealer’s Service personnel and to disable it when the recorder is in normal operation, as some of the verbose logging may interfere with normal behavior on busy systems.

The ‘Export logs’ button will zip up the log files on the recorder and allow you to download them to your computer to be sent to Eventide or Dealer personnel. If running from the Front Panel rather than a web browser, then this option will give you the option of writing the logs to a plugged in USB Keychain drive or another archive medium rather than downloading.

7.6.4.1. Trigger Log Exports On Alerts

New in version 2023.1.

Eventide has implemented a feature to export recorder logs as soon as a specific alert code has been triggered, which may indicate an issue. Recorder logs can be exported to available archive drives, ensuring they are saved before getting overwritten.

In the “Alerts and Logs -> Logging” section, find “Automatic Log Export Trigger” in the Advanced Settings section.

• For ‘Trigger on Alert Codes’, enter the alert code that will prompt the recorder to export its logs

• For ‘Export to’, select the archive drive you would like the logs to be exported to

Fig. 7.104 Automatic Log Export Trigger

Fig. 7.105 Automatic Log Export Trigger

When “Trigger One Time Only” is selected, the recorder’s logs will only be archived once. If it is disabled, the recorder’s logs will be archived each time the alert is triggered.

Fig. 7.106 Trigger One Time Only

Note

A list of all available Alert Codes can be found in the “Alert Codes” section of “Alerts and Logs”.