1. Introduction

1.1. Welcome

Welcome and congratulations on your purchase of an Eventide® Smart Edge Capture Device™.

Eventide invented the digital communications recorder in 1989. With thousands of communications recorders in service in such diverse applications as corporate call centers, NORAD, nuclear submarines, NASA, maximum security prisons, air traffic control, and 911 call centers throughout the world, Eventide continues its tradition of combining unmatched ease-of-use with mission-critical reliability.

The Eventide Smart Edge Capture Device™ is the ideal solution to capture and buffer audio from supported interfaces and reliably transfer the audio (and supported in-band metadata) to one or more NexLog DX-Series™ Recording Solutions. Using Smart Edge Capture Devices™ in combination with the NexLog DX-Series™ line of mission critical communications recording solutions enables a robust, reliable, and fully manageable distributed recording solution.

This manual will help you maximize the use of your purchase. It includes:

  • How to install and upgrade your Smart Edge Capture Device™

  • Step-by-step instructions on how to set up and operate your Smart Edge Capture Device™

  • Descriptions of all of the features unique to the Smart Edge Capture Device™

To help us reach you with information on updates and upcoming new features, please send us your warranty card. Eventide does not provide your information to marketers or any other outside organizations.

1.2. About the Smart Edge Capture Device™

1.2.1. Recording System Compatibility:

The Smart Edge Capture Devices™ are fully compatible with all NexLog DX-Series™ recording solutions:

  • NexLog 740 DX-Series Recording Solution

  • NexLog 840 DX-Series Recording Solution

  • NexLog DX-Series™ Virtual Recording Solution (VM)

The Smart Edge Capture Device™ requires a NexLog DX-Series™ recording solutions for client access, playback and long term storage of recordings and is not intended to be used as a standalone device.

1.2.2. Reliability and Security

Smart Edge Capture Devices™ capture, buffer and accurately transfer audio recordings and supported metadata to DX-Series recording solution(s). In the event of network delays or networking outages, the DX-Series Smart Gateways will continue to capture and buffer recordings locally, and then transfer recordings when network connectivity to the target NexLog DX-Series™ recorder(s) has been restored. Transfers via reliable TCP/IP encrypted connection.

1.2.3. Configurations

Smart Edge Capture Devices™ are available in fifteen different easy-to-order configurations.

  • 8, 16, or 24 Analog channels

  • 8, 16, or 24 Digital PBX Tap channels

  • 24 or 48 T1 Tap channels

  • 30 or 60 E1 Tap channels

  • 8, 16, 24, 32, or 40 VoIP SPAN channels

1.2.4. Management and Monitoring

The NexLog DX-Series™ recording solutions enable centralized management of any connected Smart Edge Capture Devices™. The browser-based management utility conveys operational status, transfer rates and enables management of recording channels.

1.2.5. Hardware/Software Profile

The DX-Series Smart Gateway is a self-contained Linux based enterprise grade 1U rack-mountable appliance. Smart Edge Capture Devices™ operate on a subset of the NexLog DX-Series™ software platform.

1.2.6. Software Update Subscription (DXSUS)

The first 12 months of DXSUS coverage are included with purchase. Purchase additional 12-month periods of DXSUS coverage for ongoing assured security, reliability and supportability.

1.2.7. Redundant Transfer Option

Smart Edge Capture Devices™ include a “CAS” transfer license to 1 target NexLog DX-Series™ recording solution. Additional “CAS” transfer licenses can be purchased for transfer to additional NexLog DX-Series™ recording solution(s).

1.3. Customer Support Information

Eventide is committed to your satisfaction. If, after using this manual, you still have questions about the operation of your Smart Edge Capture Device™, contact the Eventide Service department at service@eventide.com or call (201) 641-1200.

The Eventide web site has additional information that may be helpful. Go to www.eventidecommunications.com.

1.3.1. Identifying Smart Edge Capture Device™ Model and Version

You may need to identify the software version and serial number for the following products/components:

  • Navigate to the Smart Gateway’s address (example: http://192.168.2.100) with a web browser.

  • Log into the Smart Gateway here. Note that the default logon credentials for the Smart Gateway (before they are changed by the administrator) are User Name: Eventide / Password: (serial number of the Smart Gateway). The Serial number of the Smart Gateway can be found on a sticker on the Smart Gateway.

  • The Smart Gateway Serial Number and Current Firmware Version should be displayed.

System Info (with serial and software version)

Fig. 1.1 System Info (with Serial and software version)

Alternatively, you can get the software version and serial number at the Smart Edge Capture Device™ by connecting a monitor and mouse:

  • Log into the Smart Edge Capture Device™

  • Click the System menu option and then System Info.

  • The Smart Gateway Serial Number and Current Firmware Version will be displayed, as above.