10. Configuring the CIAI User Interface

The next task is to configure the CIAI user interface to default settings for a positive customer experience.

10.1. Changing the CIAI Service Provider Administrator Account Password

To change the CIAI Service Provider administrator account password:

1. Sign in with your credentials to your CIAI Service Provider administrator account.

2. When prompted, change the CIAI Service Provider Administrator “Admin” password to a strong, private password.

   Note

   CIAI Service Providers and Eventide Communications maintain separate administrative accounts.

   Do not change the existing Eventide Communications Administrator account password, since Eventide Communications technicians will still require administrative access to that account for all required configuration, post-deployment.

10.2. Verifying Transferred Recordings

• Search for recorded calls replicated earlier to CIAI and verify recordings are working correctly and being properly replicated. Recorded calls should show up on the same recorder channels.

10.3. Creating User Accounts

CIAI Service Provider technicians should create and configure the accounts of all customer end users who will be signing into CIAI, as required.

To add a user for CIAI:

1. In the left navigation menu, go to Users and Security –> Users.

2. Select the Add User button.

   

   Fig. 10.1 Adding a CIAI User Account

   The Add New User dialog opens.

3. In the Username field, enter the username (note: the username cannot contain punctuation marks or spaces).

4. In the Password field, enter the password.

5. In the Repeat Password field, re-enter the password to confirm it.

6. In the Group Membership section, select the specific checkbox(es) for the group role(s) or permissions you want the user to have, in this instance, “Agents”.

   

   Fig. 10.2 Configuring Group Membership of a CIAI User Account

7. Select the Continue button. The User Info tab opens.

8. In the corresponding fields, enter the user’s First, Middle, and Last names, Suffix, and email address.

9. Select the Force password change at next login checkbox.

   

   Fig. 10.3 Saving the CIAI User Account Information

10. Optionally, select the Save button now (present and global across all tabs, meaning you only need to select Save once). You can continue configuring your selections and just select Save at the end. The new user is now listed with account status ‘Enabled’.

    

    Fig. 10.4 CIAI User Account ‘Enabled’ Status

10.3.1. Configuring User Permissions

You can configure or re-configure permissions for users you create and assign or re-assign them as members of specific groups.

To configure user permissions:

1. Go to Users and Security → Users and select the Permissions tab.

   

   Fig. 10.5 Configuring User Permissions

2. Under Group Membership, select the checkboxes for group(s) you want the user to be a member of, for example, ‘Admin’. It is also possible to select multiple categories if required. For example, you might also want a Manager to be also a Group Evaluator, as per customer requirements.

   • Archive Drive Maintenance Access: This checkbox is un-selected by default.

   • Record on Demand, ROD Channels: This checkbox is un-selected by default.

   • Instant Recall Replay Limit: This checkbox is un-selected by default.

   • Restrict to user tagged recordings on Instant Recall tab:

     If this checkbox is selected, when viewing the Instant Recall tab, users will only be able to view and play call records that have a metadata field called USER_ID that contains their username.

   For additional information on configuration settings, refer to the NexLog DX-Series manual.

3. From Within Group: Select the appropriate resource/channel group. When enabled, this group function filters the channels that are available to the user, based on the resource group permissions applied.

4. Select the checkbox Enable alarm notifications via email. This checkbox enables users to receive alarm notifications. Members of the Admin group automatically receive alarm notifications by default. All other user groups can receive email notifications by selecting the checkbox.

5. Block NAB Access: Leave at configured defaults.

10.3.2. Configuring Account Settings

To configure account settings:

1. Select the Account Settings tab. Default settings are shown in the following screenshot. The account should be enabled.

2. Leave settings at configured defaults unless the customer has expressed a preference.

   

   Fig. 10.6 Configuring Account Settings

10.3.3. Configuring Resource Permissions

On the Resource Permissions tab, you can add the customer’s preferred channels to the Channel Permissions pane.

To add preferred channels to the channel permissions pane:

1. Select the Resource Permissions tab.

2. If the selected user belongs to the ‘Admin’ group:

   • No action required. The left pane is the Channel Permissions pane. For the Admin group, this pane will not be populated because Admins have permissions to all channels by default, so it is unnecessary to add channels here.

   

   Fig. 10.7 Adding Preferred Channels to the Channel Permissions Pane

3. For non-admin group roles (for example, the Researchers group) under Resource Groups, select your source or preferred channels to add them to the Source/Channel Permissions pane on the left.

4. Select the left-pointing chevron to add the channel to the source or channel permissions for previously-created Agent_2.

   The selected channel is now added to the Source/Channel Permissions pane. The current (non-admin) user now has access permissions to view recorded calls recorded on the ‘911 Positions’ channel.

   

   Fig. 10.8 Channels Successfully Added to the Source/Channel Permissions Pane

5. Add further channels to the Source/Channel Permissions pane as required as per customer request.

10.3.4. Configuring Search Filters

On the Search Filters tab, you will add channels to the search filters pane to allow users to filter on the selected channels.

To configure search filters:

1. Select the Search Filters tab.

2. Select a channel for which you want to allow search filter permissions for Agent_2.

   

   Fig. 10.9 Adding a Channel to Allow Search Filter Permissions

3. Select the left-pointing chevron to add the channel to the source or channel permissions for Agent_2.

4. Select the Save button.

   

   Fig. 10.10 Saving the CIAI User Account Configuration Settings

5. To re-configure or edit user account configuration options, at the bottom of the page, select the Edit User button.

Fig. 10.11 Additional User Account Configuration Options

10.3.5. Verifying Access to User Accounts

• Verify that you can successfully sign in and access each new end user’s account with the corresponding credentials.

10.3.6. Verifying User Permissions

• Verify that a user from the “Agent” group, for example (who should only have access to QA evaluations) cannot perform other tasks, such as conduct searches or view or do anything else. Attempting a search with this user should generate a permissions error.

  For additional user account information, refer to Section 7.5.1. “Users” of the NexLog DX-Series User Manual.

10.4. Creating Resource Groups

This section covers how to create Resource Groups, a.k.a. Channel Groups. In this document, the terms ‘Resource Group’ and ‘Channel Group’ will be used interchangeably. A Resource Group is a set of configured resources available on the recorder and their applicable rules.

Resources represent the call sources of a NexLog DX-Series recorder, identified by Channel Name, Physical Channel ID, and Talk Group. Resource Groups allow Administrators to manage all policy for a set of resources, instead of having a separate Channel Group for each rule.

For example, if one group of channels records fire department calls and another set records police calls, you might create a Resource Group called ‘Fire’ that contains all channels with names starting with ‘Fire’ exclusively for that group, and grant permissions to the correct users all in one place. For CIAI, Eventide Communications recommends using the default Resource Group names. If customers wish to customize these names, they should contact Eventide communications.

CIAI Service Provider technicians should create and configure the following default Resource (or Channel) Groups:

• 911 Positions

• Admin

• Audio

• Radio

• CAD Positions

The following procedure covers the steps to create a new Channel Group. As an example, we will use the Channel Group ‘911 Positions’.

Note

When creating Resource (or Channel) Groups, exclude screen and video calls.

To create a new resource group:

1. Navigate to Recording → Resource Groups to display the Resource Groups page. The left pane contains Resource Groups; the right pane represents Global Resources, which includes Named Resources, Physical Channels, and Talk Groups.

   

   Fig. 10.12 Global Resources and Channel Groups

2. At the top of the page, select New Group (i.e. a Resource Group).

   

   Fig. 10.13 Creating a New Channel Group

3. In the Group Name dialog that opens, type its name, ‘911 Positions’.

4. Select the checkboxes for the type of rules you want to enable.

5. Here select Permissions Rules and Search Rules as the default rules.

6. Under Select Users, select the user(s) or user groups you want to enable to access to use the ‘911 Positions’ Channel Group. In this case, the “admin” group role is selected.

   

   Fig. 10.14 Selecting Permissions Membership Groups and Rules

7. Select OK. The ‘911 Positions’ Channel Group is now created. It is currently empty and requires one channel to be added to it at minimum.

   Next, we will add select channels to the new ‘911 Positions’ Channel Group from the Global Resources pane on the right, under the Named Resources category. The All Resources Channel Group must exist.

   

   Fig. 10.15 Adding Channels to a New Channel Group

To add a channel to the ‘911 Positions’ channel group

1. First select the new ‘911 Positions’ Channel Group in the left pane to expand it. It will be currently empty.

2. In the Global Resources pane, select the plus (+) sign beside Named Resources to expand it and view its channels.

   

   Fig. 10.16 Viewing Available Channels

3. In the right pane, select a channel from the expanded Named Resources category.

   

   Fig. 10.17 Selecting Channels to Add to a New Channel Group

4. Select the left-pointing chevron in the pane divider to add the channel to the ‘911 Positions’ Channel Group in the left pane.

   

   Fig. 10.18 Channels Added to the New Channel Group

5. Similarly select additional channels as required.

   

   Fig. 10.19 Adding Further Channels

6. Repeat steps 3 through 9 to create additional Channel Groups, as required, namely, Admin, Audio, Radio, and CAD positions as shown in the next screenshot.

   

   Fig. 10.20 Creating Additional Channel Groups

7. (Optional) To remove or delete a channel from the Channel Group, select the channel and select the circular ‘X’ icon in the pane divider.

   

   Fig. 10.21 Deleting a Channel from the Channel Group

8. Optionally, for additional Channel Group filtering and editing options, or to even delete the Channel Group, right-select it and then choose the appropriate menu option.

   

   Fig. 10.22 Additional Channel Group Filtering and Editing Options

9. Similarly, optionally right-select a channel from the Channel Group to view filtering and editing options for each channel.

   

   Fig. 10.23 Viewing Channel Filtering and Editing Options

   

   Fig. 10.24 Viewing Channel Filtering and Editing Options (2)

After completing these steps, the Channel Groups and their corresponding channels will now display in the CIAI user interface.

10.5. Configuring Transcriptions

With Critical Insights AI, you can configure a NexLog DX-Series recorder for AI transcriptions. Transcription functionality includes the following features:

• Background Transcriptions

• Manual Transcriptions

• ‘Boost’ Transcriptions

10.5.1. CIAI Background Transcriptions

Background transcriptions refers to the CIAI transcription feature that can be enabled to automatically transcribe calls as they record. Note that if the customer wants to use Scheduled (automatic) Evaluations, background transcriptions must be enabled for that feature to work.

To enable background transcriptions:

1. In the left navigation menu, select AI → Transcriptions. The Transcription page opens.

   

   Fig. 10.25 Enabling Background Transcriptions

2. Make sure that the Integration Enabled checkbox is selected.

3. Under Call Pointer Date/Time, select the calendar icon and then select a date to populate the field.

4. To the right of Call Pointer Date/Time, select the time in hh:mm:sec for each of the three drop-down menu fields to specify when transcriptions will start.

   

   Fig. 10.26 Selecting the Date and Time

5. From Channel Group, select a Channel Group to use to automatically transcribe calls.

6. In the Languages drop-down menu, you can choose your language. “English (United States)” is the default. Additional supported languages include Spanish, Portuguese, French, German, Italian, Russian, and Japanese. You can add up to four languages, which will then be listed on-screen.

   

   Fig. 10.27 Selecting Channel Group and Language

Transcriptions will now automatically be generated in the background.

10.5.2. Manual Transcriptions

Alternatively, if you are not running Scheduled (automatic) Evaluations, you can configure or generate transcriptions manually.

To generate manual transcriptions:

1. In the CIAI user interface, select a call.

2. Right-select the call and choose Generate Transcription.

   

   Fig. 10.28 Generating Manual Transcriptions

The call transcription is now generated and displayed in the Call Properties dialog on the Transcription tab.

Fig. 10.29 Manual Transcriptions

Note

By default, only configure the ‘911 Positions’ Channel Group for transcriptions.

10.5.3. Configuring Boost

The “boost” feature provides ways to correct words or multi-word phrases that AI may mis-transcribe. Mistranscriptions occur either because AI interprets a word or phrase as very similar to one found in its dictionary, or because it is not found in AI’s dictionary.

The boost feature increases the likelihood that AI will correctlytranscribe a word or phrase. The best strategy to have AI correct its transcription depends on whether it is found in AI’s dictionary. Here,trial-and-error is required because we have no way of knowing this.

10.5.3.1. Before Configuring Boost

Before configuring the boost figure for the customer, Eventide Communications suggests monitoring how transcription is working in the real world, looking at 911 calls. Boost is only required if issues exist to be resolved. As an important example, is the Agency Name being correctly transcribed? Is there a specific pattern of mis-transcribed words or phrases? If not, configuring boost may be deemed unnecessary at this time. If a specific transcription problem(s) exists, set up Boost, then monitor again.

Using the “boost” feature requires explanation. Three examples of using it are now presented. The first two assume that a word or phrase is found in AI’s dictionary.

Example 1:

Suppose you have two similar or identical-sounding valid words, where both are found in AI’s dictionary, such as “whether” and “weather”. If you wanted “whether” to be the more frequently-transcribed word, you can assign it a greater weight.

To boost a word or phrase:

1. In the Boost Phrase field, enter the desired word, “whether”.

2. In the Boost Value field to the right, from the drop-down menu, select the highest weight value ‘20 (Very Likely)’.

3. To the immediate right in the Boost Value field, from the following drop-down menu options, choose ‘20 (Very likely)’.

   • 0 (Very Unlikely)

   • 5 (Unlikely)

   • 15 (Likely)

   • 20 (Very likely)

4. Select the Add Boost button.

   

   Fig. 10.30 Boosting a Word or Phrase for Transcriptions

Following this procedure maximizes the probability that AI will choose “whether” over “weather”, the greatest percentage of the time.

Example 2:

Similarly, suppose your agency name is ‘Barton County’, but AI mis-transcribes it as ‘Pardon County’. The assumption is that this is because although the phrase ‘Barton County’ is found in AI’s dictionary, it is not at the top of the list of AI’s phrases. In this case, you can boost ‘Barton County’ so that it is correctly transcribed.

1. In the Boost Phrase field, enter the (correct) phrase, ‘Barton County’.

2. In the Boost Value field, select the greatest value “20 (Very Likely)”.

   

   Fig. 10.31 Configuring the Boost Value Field

3. Select the Add Boost button. ‘Barton County’ is now likely to be transcribed the greatest percentage of the time.

4. Similarly, add additional words or phrases as per customer requirement. CIAI Service Provider technicians should boost the end customer’s Agency Name. Each added boost phrase becomes listedon-screen with its corresponding boost value.

   Conversely, had you assigned the lowest weight of “0 Very Unlikely” to ‘Barton County’, this would minimize the likelihood of ‘Barton County’ being transcribed, as opposed to similar-sounding phrases in AI’s dictionary. If this strategy fails, likely, the word or phrase is not found in AI’s dictionary.

   Example 3:

   In this example, the assumption is that a mis-transcribed word or phrase is not in the AI’s dictionary. This scenario requires a different strategy consisting of just two steps. Continuing with the “Barton County” example, again, suppose that phrase is mis-transcribed as ‘Pardon County’. In this case, ‘Barton County’ is unknown to AI.

   To remedy this is a two-step procedure. In step one, what we can do is boost ‘Pardon County’—the mis-transcribed word —which is in the dictionary. (The reason for this will be made clear in step two). This gives ‘Pardon County’ the highest weight among similar phrases known to AI. The result is to increase the likelihood that the AI will transcribe that phrase.

   Now, in step two, we can use Search and Replace to create a fixed, one-to-one mapping between the mis-transcribed phrase, ‘Pardon County’ and ‘Barton County’, so that AI is now highly likely to transcribe ‘Barton County’ over any other phrase the greatest percentage of the time. The following steps illustrate this procedure.

To map a boosted word or phrase to another using find and replace:

1. In the Boost Phrase field, enter ‘Pardon County’, the mis-transcribed phrase.

2. In the Boost Phrase Value field, from the drop-down menu select “20 (Very likely)”.

   

   Fig. 10.32 Boosting a Word or Phrase Using Find and Replace

3. Select Add Boost.

4. In the Find field, enter ‘Pardon County’.

5. In the Replace field, enter ‘Barton County’.

6. Select the Add Mapping button.

   This mapping now maximizes the likelihood that AI will correctly transcribe ‘Barton County’ instead of ‘Pardon County’.

7. Repeat this process to configure replacement words for unknown names, adding word or phrase mappings as required. Each new mapped pair will appear on-screen across the page.

8. Leave the Service Account Key section as-is. The Service Account Key will have been uploaded earlier already by an Eventide Communications technician, as indicated by the green check mark in the next screenshot.

   By default, only configure the ‘911 Positions’ Resource Group for transcriptions.

   

   Fig. 10.33 Service Account Key

9. Select Save.

10.6. Configuring Retention Settings

The Retention Settings tab allows you to configure rules that determine how long recordings are stored on the NexLog DX-Series recorder for auditing, after which you can free up space.

To configure retention settings:

1. Select Recording → Retention Settings. The Retention Settings tab opens.

   Note

   The following screenshots show sample values only. Values entered here should be exclusively as per customer requirements.

   

   Fig. 10.34 Retention Settings Tab

2. Select the following checkboxes:

   • Limit retention time (days): <Enter value per customer request>.

   • Limit retention warning time (hours): <Enter value per customer request>.

   • Limit database record count checkboxes: <Enter value per customer request>.

3. Type values for each of these settings as required.

   

   Fig. 10.35 Setting the Retention Time

4. Enter values for the following settings in the corresponding fields as per customer requirements.

• Reserve for attachments (MB): <Space in MB to reserve for attachments>.

• Reserve for reports (MB): <Space in MB to reserve for reports>.

• Reserve for cache (MB): <Space in MB to reserve for cache>.

• Delete record history with media: <Space in MB to reserve for media record history>. Leave this setting blank by default.

Caution

The setting Delete record history with media will delete all recordings and can be potentially dangerous. Enable this setting only if your intention is to delete all recordings. Otherwise, leave this setting blank.

The reserve space values shown in Fig. 10.35 are only suggestions for reserving storage for attachment, cache, reports.

10.7. Configuring Custom Fields

The CIAI Service Provider should configure all specified custom fields, as per customer request. Specifically, technicians should configure new custom field groups.

To configure custom fields and custom field groups:

1. In the left navigation menu, go to Recording → Custom Fields. All existing custom fields are listed here.

   

   Fig. 10.36 Configuring Custom Fields

2. At the bottom of the page, select Add Field.

   

   Fig. 10.37 Adding Custom Fields

   The New Custom Field page opens.

3. In the Field Name field, type a name for the new field.

4. In the Group Name drop-down menu, type the group name to which the custom field should belong. This optional field is used to group custom fields together in CIAI search filters. Default options are ‘AI’ and ‘Transcription’.

   You can also create new custom field groups here.

5. For CIAI, Service Provider technicians should create the following Custom Field Groups:

   • CAD

   • TELEPHONY

   • RADIO

   • LOCATION

6. Create a new Group Name by selecting the New checkbox and then typing a name in the Group Name field.

   

   Fig. 10.38 Creating a Group Name

7. From the Field Type drop-down menu, select a Field Type, e.g. ‘Text’.

   

   Fig. 10.39 Selecting a Field Type

8. From the Text Display Type drop-down menu, select the Text Display Type. For standard text display, choose ‘Standard’.

   

   Fig. 10.40 Selecting the Text Display Type

9. To add an image icon, select an icon from among the various displayed icons. The icon now appears to the right of the Value field.

10. In the Value field, type a text-based value.

    

    Fig. 10.41 Adding an Image Icon

11. If you select Indexed, the recorder database will maintain an index on metadata in CIAI (and the Front Panel). This yields faster search and retrieval, at the expense of added server CPU load. Select the field if commonly searched.

12. To make the custom field editable, select the Editable checkbox. If selected, users can edit the value of this field in CIAI; otherwise, only the CIAI Service can control the value of the custom field for a call.

    

    Fig. 10.42 Saving Custom Fields

13. Finally, select the Add button to save your new custom field. For more information on custom fields, see the NexLog DX-Series User Manual, Section 7.3.6. “Custom Fields”.

10.8. Configuring NexLog Reports

CIAI Service Providers are responsible for setting up NexLog reports for the customer, namely, choosing which reports to enable, running those reports and specifying report recipients.

Report types include:

• Basic Reports

• Advanced Analytics Reports

• 911 Call Handling Report

For further information on setting up and running NexLog Reports, refer to the Enhanced Reports Manual.

For any requests concerning custom reports, the customer should contact Eventide Communications.

10.9. Configuring CIAI User Interface Default Settings

• Once the prior steps are complete, configure the default settings for the CIAI user interface.

10.9.1. Adding Default Header Columns

To add default header columns

• In the top right pane, first right-select the header columns menu and then select your preferred AI header columns. Recommended minimum default fields:

  • Channel Name

  • Start Time

  • Duration

  • Caller ID

  • DTMF

  • Call Direction

  • AI Stress

  • AI Call Type

  • AI Subject

  • AI Summary

  

  Fig. 10.43 Selecting AI Column Headers

These header columns represent basic defaults. Customers can further customize these defaults to their preference.

10.9.2. Displaying and Docking the Call Properties Pane

The Call Properties pane should be displayed and docked. It is not displayed by default.

To display and dock the call properties pane:

1. From search results, right-select a call and then select Properties.

   

   Fig. 10.44 The Call Properties Pane

The Call Properties dialog opens.

1. Select the “-” sign in the top right corner of the dialog to dock it on the right (if the Call Properties dialog open floating on-screen).

   

   Fig. 10.45 Docking the Call Properties Pane

10.9.3. Displaying Default Tabs

To display default tabs:

• Go to File → New tab and select the following tabs to open them:

  • Browse

  • Search

  • Evaluations

10.9.4. Displaying the Transcriptions Tab

The following Call Properties tabs are displayed by default:

• Properties

• All

• History

To display the transcriptions tab:

1. In the main menu bar, right-select the Tools menu and select Edit Call Properties.

   

   Fig. 10.46 Edit Call Properties

   This latter action adds two buttons to the Call Properties menu, a plus (+) sign and a cog icon.

2. In the top right of the Call Properties dialog, select the cog icon.

   

   Fig. 10.47 The Tab Template

3. Select the template you want. You can now create a tab layout. You can select a blank layout or use an existing template. For setup purposes, we will select an existing saved layout.

   

   Fig. 10.48 Tab Layout

4. Select OK.

5. From the Configure Tab dialog, in the Tab Name field, type a unique name.

6. Select New Section.

7. Select the Edit pencil icon.

8. In the drop-down menu that appears, from the available field options, select Transcription.

9. Select the Add Field button to add the new Transcription field.

10. Select OK.

    

    Fig. 10.49 Adding the Transcription Tab

    The Transcription tab is now added.

    

    Fig. 10.50 The Transcription Tab Successfully Added

11. Optionally, add a user-edited transcription pane to the Transcriptions pane by following the same procedure shown in this section by selecting User-Edited Transcription, as in step 8.

    

    Fig. 10.51 Adding the User-Edited Transcription Tab

    

    Fig. 10.52 User-Edited Transcription Tab Successfully Added

10.9.5. Displaying Transcriptions in the Timeline

Call transcriptions are not shown on the timeline by default.

To display transcriptions in the timeline:

1. In the main menu, select View –> Icons and Markers.

2. From the fly-out menu, select Show Transcription in Timeline.

3. Also select Show Calltype Icons.

   

   Fig. 10.53 Displaying Transcriptions in the Timeline

4. Right-select a call and then select Generate Transcription.

   

   Fig. 10.54 Generating a Transcription

Transcriptions are now displayed for calls in the timeline.

10.9.6. Saving the Current Header Columns Layout as Default

You can save your most recent configuration changes to the CIAI header columns.

To save the current header columns layout as default:

• Right-select anywhere in the header column section (grey bar) and select Save Current Columns Layout as Default. This action sets the UI back to its default settings. Now you can configure the user interface.

  

  Fig. 10.55 Saving the Current Columns Layout as Default

10.9.7. Running Queries with AI Research Assistant

You should run queries with the AI Research Assistant to verify that it is working properly. This includes its voice-activated modes.

To run queries with AI Research Assistant

1. At the top right of the CIAI main menu bar, select the AI Research Assistant icon to the left of the customer’s username.

   

   Fig. 10.56 AI Research Assistant Icon

   The AI Research Assistant pop-up dialog opens.

2. Verify that AI Research Assistant is working properly by running a query.

3. In the text field provided, enter a search query, e.g., “Show me all calls from last week containing the word “accident”. (Include the agency name in the query to test for accuracy of transcription).

4. Confirm that search results are returned. If not, try using a specific date/date range, or include the channel name, and/or a different search keyword.

5. Test voice-activated search functionality by activating it and running a vocal search query (using a headset).

6. Similarly, test the ‘Hey Assistant’ voice-activated function by speaking the phrase, ‘Hey Assistant’ into a headset to automatically run a search query.

7. Confirm in each case that search results are returned.

   For instructions on how to run voice-activated queries, refer to the AI Research Assistant Quickstart Guide.

   

   Fig. 10.57 AI Research Assistant

   Note

   Mozilla Firefox browser does not support voice-activated search queries for CIAI. Use Google Chrome or Microsoft Edge instead.

8. From the call results displayed, right-select a call and choose Properties to inspect the call properties.

10.9.8. Verifying Resource Groups

To verify Resource Groups:

1. Confirm that all previously-configured Resource Groups and their corresponding channels successfully show up in the left pane of the UI. If not, you should check the Group Rules for that Resource Group. To do so:

2. Sign in to Web Configuration Manager.

3. Go to Recording → Resource Groups.

4. Select a Resource Group, e.g. ‘911 Positions’ and then select the Group Rules button.

5. Make sure that Search Rules and Permissions Rules are selected for that Resource Group.

Before completing the configuration of the CIAI user interface, one additional task remains.

10.9.9. Adding Call Type Icons

Call type icons (shown in the following screenshot in the Resource name pane of the CIAI timeline) are not automatically transferred to CIAI and so do not show up by default.

Fig. 10.58 Adding Call Type Icons

To add or transfer these icons to the CIAI user interface, they must be configured from the CIAI Web Configuration Manager.

To add calltype icons to the CIAI user interface:

1. Sign out of CIAI and sign in to the CIAI Web Configuration Manager by selecting the cog on the lower right of the page.

2. Go to Recording –> Resource Groups.

   

   Fig. 10.59 Named Resources

3. In the Global Resources pane on the right, under Named Resources, select the group of channels for which you want Call Type icons to appear.

   

   Fig. 10.60 Selecting Channels

4. Right-select a group of channels and from the menu, select Edit Resource Type.

5. From the Resource Type menu, select Phone.

   

   Fig. 10.61 Selecting a Resource Type

6. Select OK.

   

   Fig. 10.62 Adding Channels for a Resource Type

   A popup confirms that the Call Type icons were successfully added.

   

   Fig. 10.63 Call Type Icons Successfully Added

10.9.10. Applying the Default Configuration to New Users

To apply the default configuration to new users:

1. Go to Users and Security –> Users.

2. First, right-select the account for the currently signed-in user (e.g., admin) and then select Use selected user as new user configuration.

   

   Fig. 10.64 Applying the Default Configuration to New Users

Now, if you create a new user, the user will have all your configured defaults.

10.9.11. Applying the Default Configuration to Selected Users

You can also replicate the new configuration defaults to selected users at once.

To apply the default configuration to selected users:

1. On the Users page, press CTRL then click, to successively select all specific users for whom you want to replicate the configuration.

   

   Fig. 10.65 Applying the Default Configuration to Selected Users

2. Right-select anywhere in your selections and from the menu select Apply default MediaWorks configuration to selected users. All selected users will now receive the same configuration in the CIAI user interface.

3. Confirm for each of the user accounts you configured earlier that the default configuration has taken.

10.10. Monitoring and Alerts

Monitoring is very important. CIAI Service Provider techniciansshould set up recorder alerts, a higher severity or impact that require attention and a response. They should also set up an email address to notify their service department about alerts, so that end users are notified in case of connectivity or other issues (low remaining storage, etc.).

• Verify that alerts are properly sent out if the connection to CIAI is lost. If there is an outage, then CIAI will not immediately have calls available.

10.10.1. Configuring Email Alerts

This section deals with configuring specific alerts to be sent to an email recipient.

To configure email alerts:

1. In the left navigation menu, select Alert Codes. The Alert Codes page opens. Active alarms are displayed at the top right (in red text) accompanied by an orange Warning! icon.

2. Select the active alarm.

   

   Fig. 10.66 Active Alarms

   An alarm pop-up dialog opens.

   

   Fig. 10.67 Pop-up Dialog Displaying Alarm Message

3. Note the alarm number and then close the dialog.

4. Select Show Filters.

   

   Fig. 10.68 Show Filters

5. Search for the alarm number.

Alert Search method 1:

• In the Alert Code field, type the alarm number to search for and then select Go.

  

  Fig. 10.69 Alert Search method 1

Alert Search method 2:

1. Scroll to the bottom of the page and select the Next and Previous buttons (or enter the page number (estimated) ) and select Go. The error message now displays on-screen.

   

   Fig. 10.70 Alert Search method 2

2. Select the line that contains the error message number and note the alarm type and its severity.

3. Select Edit Alert.

   

   Fig. 10.71 Editing an Alert

4. At the bottom of the Edit Alert Code page, select the Send Email checkbox.

   

   Fig. 10.72 Setting up Email Alerts

5. Select Save. As the final steps, you will configure the email address of the alert recipient.

6. Go to Users and Security –> Users.

7. Right-select the user to whom alerts will be sent, and then select Edit from the combo box menu (or alternatively, select Edit User at the bottom of the page).

   

   Fig. 10.73 Edit User

8. On the User Info tab, in the Email field, enter the recipient’s email address.

9. Select Save.

   

   Fig. 10.74 Selecting an Email Recipient for Alarms

For all configured alerts, the recipient (e.g., jdoe@agency.com) will now receive an email.

Note

You cannot set up email for all alerts at once. Alerts must each be set up individually.

10.10.2. Exporting and Importing Alerts

You can also export and import alerts.

To export or Import alerts:

1. Go to Alerts and Logs → Alert Codes. Select Export to export alerts.

   

   Fig. 10.75 Exporting and Importing Alerts

2. Similarly, select Import to import alerts.

10.10.3. Exporting Logs

You can also export logs from the Alerts and Logs → Logging menu.

Fig. 10.76 Logging Options Main Menu

To export logs:

1. Go to Alerts and Logs → Logging.

2. In the top Logging Options section, select the Export logs button.

   

   Fig. 10.77 Exporting Logs

   Step 2 zips the recorder’s log files and allows you to download them to your PC to send to the CIAI Service Provider or to Eventide Communications personnel. If running from the front panel, rather than a web browser, you can optionally write the logs to a plugged-in USB Keychain drive or other archive medium rather than downloading them.

   

   Fig. 10.78 Logging Options

3. Leave the other checkboxes at their default settings, un-selected.

   You can also export recorder logs when a specific alert code is triggered, which may indicate an issue. Recorder logs can be exported to available archive drives, ensuring they are saved before getting overwritten.

4. Under Alerts and Logs → Logging, in the Advanced Settings section, scroll to the bottom to Automatic Log Export Trigger.

5. In the Trigger on Alert Codes field, enter the alert code that will prompt the recorder to export its logs.

6. In the Export to drop-down menu, select the archive drive to which you want the logs exported.

   Regarding the Syslog settings in the Advanced Settings section of the page, refer to the NexLog DX User Manual, Section 7.6.4.1. “Remote Syslog Settings”.

10.10.4. Monitoring with NMS

Eventide Communications is responsible for basic infrastructure monitoring (i.e. AWS). However, if the customer has purchased NexLog Monitoring Server (NMS) license, which is optional, CIAI Service Providers will be responsible for monitoring the CIAI Service for alerts through NMS. The Service Provider will be notified of alarms and will take appropriate actions to notify Eventide.

NexLog Monitoring Server (NMS) is an HTTPS-based monitoring application for NexLog DX-Series products. NMS requires the following license.

• DX930 - NexLog Monitoring Subscription

If the customer has purchased an NMS license for their recorder, CIAI Service Provider technicians must add the license to it, following the procedure shown in Section 9.5.2 - Adding the CloudSync License.

Once the license is added, CIAI Service Provider technicians can sign in to NMS using their email address and password to monitor the customer’s recorder(s) and view, acknowledge, and close all active alarms from a single console.

Fig. 10.79 NMS Sign-in screen

NMS provides a dashboard to users upon sign-in, where they can view the health status of their NexLog DX-Series recorders. The NMS dashboard offers the following features:

• Health Dashboard: A real-time 24x7 dashboard to view all the customer’s NexLog DX recorders and their health.

• Alarm Filtering: Create custom re-usable alarm filters for each recorder.

• Contact Groups: You can group technicians together and assign them to specific recorders.

• Recorder Groups: Group your NexLog DX-Series recorders together for easy access and organization.

Fig. 10.80 NMS Monitoring Dashboard

For more information on NMS, see the NexLog DX-Series User Manual, Section 7.6.9, “NexLog Monitoring”.

10.10.5. Setting Up NMS Monitoring

You can set up NMS Monitoring by following these steps:

To set up NMS Monitoring:

1. In the left navigation menu, select Alerts and Logs → Monitoring.

2. On the NexLog Monitoring Server page, enter the following NMS URL: https://monitor.nexlogdx.host/api

3. Select Save.

   

   Fig. 10.81 Saving the NMS Monitoring Configuration

   Alternatively, you can set up an SNMP monitoring console to monitor the recorder. SNMP provides a standard mechanism for System Administrators to manage devices over an IP Network. This is set up from Web Configuration Manager under System → Configuration Files.

   

   Fig. 10.82 Setting up an SNMP Monitoring Console

   

   Fig. 10.83 Configuring SNMP

For more information, refer to the NexLog DX User Manual, Section 7.2.5. “SNMP Settings”.