11. Onboarding Customers and End Users

Onboarding in this context refers to educating CIAI customers on the features, uses, and benefits of CIAI, for example, how to use the AI Assistants. EC could potentially be involved in this step, to process or schedule any customer customization requests regarding AI, QA, or reporting.

To assist in customer education, refer to the CIAI features overview in Section 6.1 - CIAI Feature Overview and to the supplemental documentation listed in Section 5 - Related Documentation

Note

When accessing and viewing CIAI, for optimal viewing performance, Eventide Communications makes the following recommendation for customers:

• Monitor screen size of 27” (minimum) with 2K resolution (i.e., typically (2560 x 1440) a.k.a QHD)