4. Terminology

This section explains how specific terms are used in this document, including any variations, interchangeable terms, or custom definitions applied in the context of the CIAI product. Critical Insights AI: The Eventide Communications platform for storage, research, AI analysis of data, reporting, Quality Assurance, and more. Critical Insights AI is not a recorder but ingests data from a source recorder.

CIAI: Abbreviation for Critical Insights AI. Refers to both the CIAI product as a suite of functional components, including AI tools, and to the web service or web-based user interface that a user signs into for searching, playback and research.

CIAI User Interface: Refers specifically to the web-based user interface used to access recordings, Reports, QA, and administrative configuration settings. This user interface is based on the NexLog MediaWorks DX user interface and is commonly just referred to as CIAI.

CIAI SaaS Deployment Form: A form jointly completed by a CIAI Service Provider and the customer with respect to a specific CIAI customer deployment.

CIAI SaaS Deployment Card: Information returned to a reseller that contains credentials and access information for a specific CIAI customer deployment.

CIAI Service Provider: The trusted reseller who provides support and services to the end user. Providers are typically a combination of Tier 1 and Tier 2 type support roles. EC provides CIAI in collaboration with its trusted resellers. A trusted reseller may also be referred to as the ‘Service Provider’.

CloudSync: The CaaS capability to securely transfer information to an EC SaaS device. See ‘CaaS’.

CaaS: Refers to the technology that EC uses to transfer recordings and metadata from one device to another. This is CloudSync or the Centralized Archive transfer technology used in NexLog recorders.

EC: Informal abbreviation for the organization Eventide Communications LLC.

PO: Purchase Order. The PO commits the customer to the CIAI service.

Recorder: The device or ‘source’ from which the information was captured. This is usually a NexLog DX-Series device. The web-based CIAI device is not a recorder. Rather, it ingests recordings from the recorder.

Resource Groups: A group of resources or channels either on CIAI or NexLog recorder. Used interchangeably in this document with the term ‘Channel Groups’.