1. Introduction

Critical Insights AI (CI AI) from Eventide Communications™ is a web-based user interface that consists of a suite of AI-driven application engines called “assistants”, that serve as the core application logic behind Critical Insight AI product features.

These powerful assistants offer capabilities designed to help PSAPs with day-to-day operations, including search and analysis of 911 calls and call-related metadata, and other research-related tasks. The assistants help PSAPs boost productivity and efficiency and facilitate important agency goals and objectives, such as maintaining operational standards and achieving regulatory compliance requirements.

This User Guide series introduces QA Assistant.

For further information on CI AI Assistants, See Chapter 4, Related Documentation.