7. Troubleshooting and Alerts¶

When running the powershell commands, please get rid of any line breaks. PowerShell will interpret the line breaks as seperate commands.
When running the powershell commands, if a command is not recognized, please update your PowerShell modules.
During your Compliance Policy setup, please double check that the Application ID is correct.
When you are running the Set-CsTeamsComplianceRecordingPolicy, please make sure that you are inputting the Object ID from the previous command. Not the Application ID.
If you cannot find the NexLog Teams Recording Service in the Microsoft Entra Admin Center, please double check the link you are creating.

7.1. Failed to connect to NexLog Teams Recording Service (24)¶

Please verify that credentials were entered correctly, or if there is a firewall issue preventing HTTP/HTTPs requests over port 80/443.

Please contact Eventide Communications Support for more assistance.

Please contact Eventide Communications Support for more assistance.

service@eventidecommunications.com