18. Reporting Problems

It is Eventide’s policy to work directly with dealers. Your dealer must report your problem to Eventide with the following information in order to process the service/support request:

• Serial number(s) of the affected recorder(s).

• Software versions for the recorder(s).

• Severity of the issue, including a detailed description.

• Contact information (phone and email) for the dealer and on-site technician.

To contact Eventide customer service for support, call 201-641-1200 Option 6 followed by Option 2 (Communications/Recorders Division) or email service@eventide.com.