8. CIAI Deployment Requirements Overiew

This section provides an overview of the CIAI deployment requirements. For this deployment, Eventide Communications and CIAI Service Provider have differentiated sets of responsibilities and tasks. Eventide Communications is responsible for initial CIAI setup and pre-deployment tasks, including AWS hosting and allocation of Microsoft Azure resources. CIAI Service Providers are responsible for configuring CIAI.

8.1. Eventide Communications Deployment Tasks

Eventide Communications service technicians are responsible for completing the following required tasks:

8.1.1. CIAI Hosting and Setup

  • Configuration of TLS (HTTPS) access Configuration of the cloud-hosted CIAI Service with unique credentials for the CIAI Service Provider Administrator

  • Configuration of TLS (HTTPS) access

  • Configuration of NTP

  • Configuration of AI Technologies (e.g., AI Assistants)

  • Enabling Transcription (SFAI)

8.1.2. Licenses Included in CIAI Service Purchase

EC is responsible for installing the following product licenses for the CIAI Service.

  • CIAI - Critical Insights AI

  • VM740DX-TB - NexLog Cloud Sync Subscription

  • DX929 - Speech Factor AI Transcribe

  • 271077/271082 Quality Factor Base Software 20x

  • 271111-MP3 Audio Creation

  • 271167 Packaged Player Incident Export (on/off)

  • DX949- 911 Call Handling Report

  • 271098-Geolocation Features

  • DX985/115021-NexLogDX Advanced Analytics Reporting/Enhanced Reports

  • 271098-GeoLocation Features

EC also allocates appropriate customer storage space (as per the CIAI Pre-sales Checklist).

8.2. CIAI Service Provider Deployment Task Summary

For CIAI Service Providers, deploying CIAI consists of both administrative and technical tasks. The following items in this Section represent a checklist of the technician’s tasks, which are thoroughly detailed in the relevant listed document sections:

Step 1: Pre-Sales

Complete the CIAI Pre-sales Checklist Form and email it to: broberts@eventidecommunications.com. See Section 9.1 - Completing the Pre-Sales Checklist Form

Step 2: Ordering Process

Place a Purchase Order (PO) by contacting: loggers@eventidecommunications.com. See Section 9.2 - Placing the Purchase Order

Step 3: Gathering Site Information

Upon processing the PO, EC will email the CIAI SaaS Deployment Form. Complete the form in conjunction with the customer’s requirements. The reseller will return the form to EC via email. See Section 9.3 - Completing the CIAI SaaS Deployment Form

Step 4: Receiving the CIAI SaaS Deployment Card

This document contains essential CIAI sign-in credentials and licensing and configuration information for connecting to the CIAI user interface. See Section 9.4 - Receiving the CIAI SaaS Deployment Card

Step 5: Transferring Recordings

Configure the source on-premises NexLog DX-Series recorder for the CIAI deployment. The CIAI instance will be available when you receive the CIAI SaaS Deployment Card. This is usually sent within 1-2 business days of receiving the CIAI SaaS Deployment Form.

To configure CIAI on the NexLog recorder and transfer recordings

  1. Verify the source recorder firmware. See Section 9.5.1 - Verifying Source Recorder Firmware.

  2. Add the CloudSync license. See Section 9.5.2 - Adding the CloudSync License.

  3. Configure networking for the on-premises recorder. See Section 9.5.3 - Configuring Networking for the On-Premises Recorder.

  4. Verify connectivity. See Section 9.5.3.1 - Verifying Connectivity.

  5. Configure Recording. See Section 9.5.4 - Configuring Recording.

  6. Verify Recording. See Section 9.5.5 - Verifying Recording.

  7. Configure the CloudSync connection on the on-premises recorder to connect to CIAI. See Section 9.5.6 - Configuring the CloudSync Connection

Step 6: Configuring CIAI

Configure the CIAI user interface. The CIAI Service Provider performs the following tasks to set up and configure CIAI features for the customer, including UI default settings for the CIAI instance:

  1. Verify transferred recordings. See Section 10.2 - Verifying Transferred Recordings.

  2. Create end user accounts. See Section 10.3 - Creating User Accounts.

  3. Configuring user permissions. See Section 10.3.1 - Configuring User Permissions.

  4. Configuring account settings. See Section 10.3.2 - Configuring Account Settings.

  5. Configuring resource permissions. See Section 10.3.3 - Configuring Resource Permissions.

  6. Configuring search filters. See Section 10.3.4 - Configuring Search Filters.

  7. Verifying access to user accounts. See Section 10.3.5 - Verifying Access to User Accounts.

  8. Verifying user permissions. See Section 10.3.6 - Verifying User Permissions.

  9. Creating Resource Groups. See Section 10.4 - Creating Resource Groups.

  10. Configuring CIAI Transcriptions. See Section 10.5 - Configuring Transcriptions.

  1. Configuring Retention Settings. See Section 10.6 - Configuring Retention Settings.

  2. Configuring Custom Fields. See Section 10.7 - Configuring Custom Fields.

  3. Configuring NexLog Reports. See Section 10.8 - Configuring NexLog Reports.

  4. Configuring CIAI User Interface Default Settings. See Section 10.9 - Configuring CIAI User Interface Default Settings.

  5. Adding Default Header Columns. See Section 10.9.1 - Adding Default Header Columns.

  6. Displaying and Docking the Call Properties Pane. See Section 10.9.2 - Displaying and Docking the Call Properties Pane.

  7. Display Default Tabs. See Section 10.9.3 - Displaying Default Tabs.

  8. Displaying the Transcriptions tab. See Section 10.9.4 - Displaying the Transcriptions Tab.

  9. Display Transcriptions in the Timeline. See Section 10.9.5 - Displaying Transcriptions in the Timeline.

  10. Saving the Current Header Columns Layout as Default. See Section 10.9.6 - Saving the Current Header Columns Layout as Default.

  11. Running queries with AI Research Assistant. See Section 10.9.7 - Running Queries with AI Research Assistant.

  12. Verifying Resource Groups. See Section 10.9.8 - Verifying Resource Groups.

  13. Adding Call Type Icons. See Section 10.9.9 - Adding Call Type Icons.

  14. Applying the default configuration to new users. See Section 10.9.10 - Applying the Default Configuration to New Users.

  15. Applying the default configuration to Selected Users. See Section 10.9.11 - Applying the Default Configuration to Selected Users.

  16. Monitoring and Alerts. See Section 10.10 - Monitoring and Alerts.

  17. Configuring Email Alerts. See Section 10.10.1 - Configuring Email Alerts.

  18. Exporting and Importing Alerts. See Section 10.10.2 - Exporting and Importing Alerts.

  19. Exporting Logs. See Section 10.10.3 - Exporting Logs.

  20. Monitoring with NMS. See Section 10.10.4 - Monitoring with NMS.

Step 7: Customer Onboarding and Training