1. Introduction

1.1. Welcome

Thank You and congratulations on your purchase of an Eventide® NexLog DX-Series Recorder.

Eventide invented the digital communications recorder in 1989. With thousands of communications recorders in service in such diverse applications as corporate call centers, NORAD, nuclear submarines, NASA, maximum security prisons, air traffic control, and 911 call centers throughout the world, Eventide continues its tradition of combining unmatched ease-of-use with mission-critical reliability.

This manual will help you maximize the use of your purchase. It includes:

  • A quick-start bench test, for those who want to quickly familiarize themselves with some basic operations

  • Guidance on installing your recorder

  • Step-by-step instructions on how to set up and operate your recorder

  • Descriptions of all of the controls and menu items on the Front Panel user interface

To help us reach you with information on updates and upcoming new features, please send us your warranty card. Eventide does not provide your information to marketers or any other outside organizations.

1.2. Customer Support Information

Eventide is committed to your satisfaction. If, after using this manual, you still have questions about the operation of your recorder, contact the Eventide Service department at service@eventidecommunications.com or call (201) 641-1200.

The Eventide website has additional information that may be helpful. Go to www.eventidecommunications.com.

1.2.1. Identifying NexLog DX-Series Model and Version

You may need to identify the software version and serial number for the following products/components:

  • NexLog DX-Series Recorder Software: On the touch screen Front Panel or with a monitor and mouse attached (while the recorder is running), do the following to display the version information:

|FPName| Info Screen (with arrow pointing to Setup button)

Fig. 1.1 Front Panel Replay Screen (with arrow pointing to Setup button)

  • Select the third icon on the lower left featuring two gears.

  • The Recorder Serial Number and Current Firmware Version should be displayed.

|FPName| Setup Screen (with serial and software version circled)

Fig. 1.2 Front Panel Setup Screen (with serial and software version circled)

Alternatively, you can get the version and serial number remotely via the Web-based NexLog DX-Series Configuration Manager:

|MW| Login Screen (with arrow pointing to Setup Gear)

Fig. 1.3 MediaWorks DX Login Screen (with arrow pointing to Setup Gear)

  • Click the Configuration Manager gear icon in the bottom right corner.

  • Log into the recorder here. Note that the default logon credentials for the recorder (before they are changed by the administrator) are User Name: Eventide Password: <serial number>. The Serial number of the recorder can be found on a sticker on the recorder.

  • The system’s Serial Number and current Firmware Version should be displayed.

Configuration Manager Home Screen (with Serial and Firmware circled)

Fig. 1.4 Configuration Manager Home Screen (with Serial and Firmware circled)

  • MediaWorks DX: On the Help menu, select About to display the version information.

|MW| About Pop Up

Fig. 1.5 MediaWorks DX About Pop Up