5. Client Software and Playback

5.1. What is the Client-Based NexLog DX-Series Recorder Software?

Eventide offers optional client software to access s remotely for operational tasks. The client software can be installed on PCs running the Microsoft Windows* Operating System and that are connected to a through a network.

The client software includes the following:

MediaWorks DX: This web-based program provides remote access to recorder data and functions specifically for call-center managers. This program requires an additional software license and is documented in a separate manual.

MediaAgent DX: This application program provides remote access to recorder data and functions specifically for call-center users. This program requires an additional software license and is documented in a separate manual.

MediaWorks DX Desktop: This application program provides remote access to recorder data and functions specifically for call-center managers. This program requires an additional software license and is documented in a separate manual.

5.2. Do You Need to Install the Client Software at all?

NexLog DX-Series Recorders are designed as standalone products, and it is not necessary to install the clients to use the product.

MediaWorks DX does not require anything beyond a supported web browser and an appropriate internet connection to the recorder:

  • Google Chrome

  • Microsoft Edge (Chromium)

  • Mozilla Firefox

For MediaWorks DX to connect to the recorder with HTTP, port 80 must be open; for HTTPS, port 443 must be open.

A non-networked recorder controlled only through the recorder Front Panel may be adequate for some organizations. However, the advantages and extra functionality that are provided by the clients may be important to your needs.

The advantages to using the clients include the following:

  • Perform tasks at your desk, rather than at the recorder.

  • Perform tasks more easily, with a full-sized computer monitor and a keyboard and mouse.

  • Multiple users can log in and use the recorder simultaneously.

  • Get extra functionality, including:

    • View long lists of calls in a tree format

    • Play back calls on archives on a PC, without the recorder

    • Send recording files via email

    • Audio redaction

    • More (see the Eventide MediaWorks DX Manual for a full description of the MediaWorks DX software’s capabilities.)