9. User and Agent Tracking¶
If the Screen Agent DX software is successfully configured, you can track which user is currently logged into a workstation along with their corresponding log in and log out times via the Configuration Manager. This feature also allows you to tag screen recordings in MediaWorks DX with the logged in workstation user as well as a corresponding agent. In sub-section Section 7.1 Checking the State of Your Screen Channel, we provide more detail on how to access the user tracking information. In sub-section Section 9.2 Agent and User Mapping, we discuss how to set up tagging screen recordings with users and agents as well as where to access that information.
9.1. Tracking Users in Configuration Manager¶
You can track which user is currently logged into a workstation that has the Screen Agent software running. To do this, log into the Configuration Manager and go to Alerts and Logs -> Client Activity. If a workstation has at any point had Eventide Screen Agent DX installed, you will see an entry in the Client Activity table corresponding to a user on that workstation as well as a ‘LOG IN TIME’ or a ‘LOG OUT TIME’ (as seen Figure 8.1 below).
Fig. 9.1 Client Activity Table¶
The Login and Logout times can be triggered by several different events that take place either on the workstation or on the recorder. Below is a table showing these events along with the corresponding Client Activity entry:
Table . Login and Logout Time Events
Event | Client Activity Entry |
|---|---|
Log Off System | Log Out Time |
Log On to System | Log In Time |
Switch User - Sign out of a Session | Log Out Time |
Switch User - Sign into another session | Log In Time |
PC Shutdown | Log Out Time |
PC Startup | Log In Time |
Lock PC | Log Out Time |
Unlock PC | Log In Time |
Claiming a New Recorder Channel | Log In Time |
Reclaiming an Existing Channel | Log In Time |
Successful Migration of Configuration | Log In Time |
Delete a Configuration | Log Out Time |
Recorder Shutdown | Log Out Time |
Recorder Startup | Log In Time |
Upgrade Screen Agent Client Software | Log Out Time followed by a Log In Time once the upgrade has completed |
Uninstall Screen Agent | Log Out Time |
9.2. Agent and User Mapping¶
For more details on how to tag screen recordings with an Agent ID and a User ID in MediaWorks DX, refer to section 3.3.5 Screen Agent and User Mapping in the Eventide Quality Factor manual.