A. Claim or Unclaim a Channel in the Configuration Manager

Once a channel is claimed by a client, it is locked and cannot be claimed by another client. You will need to unclaim a channel prior to claiming it by another workstation.

Below are the steps to claim/unclaim a channel:

1. Log in to the Configuration Manager and go to the Recording Interfaces -> Recording. Click on the gear icon (as seen in the figure below) of a specific channel under the Screen Agent Interface to take you to the ‘EDIT CHANNEL’ tab.

Fig. A.1 Configuration Manager: Screen Agent Interface

2. As seen in the Figure A.2 below, you can check or uncheck the ‘Enable’ box to claim/unclaim a channel. Once done, click ‘Save’.

Fig. A.2 Configuration Manager: Claim/Unclaim a Channel