Screen Agent DX Administration Manual

• 1. Introduction to Screen Agent DX
• 2. Prerequisite: Setting up a Screen Agent Interface
• 3. Installing on a Workstation
  • 3.1. Pre-Installation: Uninstall Previous Versions
  • 3.2. How to Access the Installer
• 4. Configuring a Workstation
  • 4.1. How to Access the Configuration Wizard
  • 4.2. Choosing Your Configuration Option
• 5. Redundant Recording
  • 5.1. Claiming Channels on Multiple Recorders
  • 5.2. Deleting Configurations on Multiple Recorders
• 6. Performing Actions on a Workstation via the Recorder
  • 6.1. Accessing and Configuring Screen Channels via the Recorder
  • 6.2. Upgrading a Client
  • 6.3. Restarting Screen Agent DX for a client
• 7. Checking Your Screen Channel and Screen Recordings
  • 7.1. Checking the State of Your Screen Channel
  • 7.2. Playing Screen Recordings
• 8. SSL Connections
  • 8.1. Configuring a Recorder for Screen Recording with SSL Connections
  • 8.2. Download the Screen Agent DX installer
  • 8.3. Install and Configure Screen Agent DX
  • 8.4. Configuring SSL Through a Channel Reclaim
  • 8.5. Configuring SSL from a screen channel page on the recorder
  • 8.6. Configuring SSL After an Upgrade
• 9. User and Agent Tracking
  • 9.1. Tracking Users in Configuration Manager
  • 9.2. Agent and User Mapping
• 10. Uninstalling Screen Agent
• 11. Reporting Problems

• A. Claim or Unclaim a Channel in the Configuration Manager
• B. Screen Agent Interface Authentication
• C. Screen Agent Recording Modes
• D. Different States of a Screen Agent Channel
• E. Selectable Screen Area