11. Reporting Problems

It is Eventide Communications’s policy to work directly with dealers. Your dealer must report your problem to Eventide Communications with the following information in order to process the service/support request:

• Serial number(s) of the affected recorder(s).

• Software versions for the recorder(s).

• Severity of the issue, including a detailed description.

• Contact information (phone and email) for the dealer and on-site technician.

To contact Eventide Communications customer service for support, call 201-641-1200 Option 6 followed by Option 2 (Communications/Recorders Division) or email service@eventidecommunications.com.