C. Screen Agent Recording Modes

There are four different recording modes in the Screen Agent Configuration Wizard that can be chosen to set up how recording will take place. They are as follows:

• Off: The client will be connected to the recorder but no actual recording will take place.

• On: The client will be connected to the recorder and will record at all times. If this mode is selected, you will be able to choose a specific time period for call breaking from the ‘Maximum Call Duration’ drop-down. All recordings in this mode will last a minimum of 10 seconds.

• Script: The client will be connected to the recorder and recording will trigger when activated by a script. The most common application of Script mode is recording based on a schedule. Schedules for specific channels can be set up in the Configuration Manager. All recordings in this mode will last a minimum of 10 seconds.

• Screen Activity: This is used to set up recording that takes place based on client activity. If this mode is selected, you will be able to choose a specific time period from the ‘Screen Inactivity Timeout’ drop-down. If for example you select 30 seconds as your ‘Screen Inactivity Timeout’, recording will stop 30 seconds after the last keyboard or mouse activity on the client. Recording will resume once keyboard or mouse activity is detected again. The ‘Screen Inactivity Timeout’ minimum default value is 10 seconds.